Word 10.1.5 Document Opening Issues

[Justin Williams]

Greetings,

We upgraded all our client computers to Office 10.1.5 last week, and
several users have reported trouble opening documents in Word and
Excel. They will double click on a document icon and all the Word
toolbars and pallets will show up, but the document does not open. If
they quit Word or Excel, everything returns to normal. This is a
sporadic thing. I assume it happens for Powerpoint too, but I haven't
really tested Powerpoint.

Has anyone else experienced this issue and able to offer a solution?
I tried trashing their pref files, but that didn't seem to solve the
problem.

 

[J.E. McGimpsey]

Greetings,

We upgraded all our client computers to Office 10.1.5 last week, and
several users have reported trouble opening documents in Word and
Excel. They will double click on a document icon and all the Word
toolbars and pallets will show up, but the document does not open. If
they quit Word or Excel, everything returns to normal. This is a
sporadic thing. I assume it happens for Powerpoint too, but I haven't
really tested Powerpoint.

Has anyone else experienced this issue and able to offer a solution?
I tried trashing their pref files, but that didn't seem to solve the
problem.

Hate to sound like a broken record, but after upgrading, did you
repair permissions? With OS X, I've found that should be done after
any app is installed or modified.

OS 10.2.x: Run the Disk Utility (in the ./Applications/Utilities
folder). From the First Aid tab, click "Repair Disk Permissions".

OS 10.1.5: Run Repair Privileges (same folder, or download from
Apple: http://docs.info.apple.com/article.html?artnum=106900

 

[Justin Williams]

I did this, and haven't heard anything in a few days, so
hopefully it solved the problem. We shall see.

Thanks for the help.

-----Original Message-----

 

[Justin Williams]

I spoke too soon, or just jinxed myself because I just
got a call from a guy I did the permissions stuff on and
he is having the problem again. Any other ideas, or
should I tell him to just deal with it

 

[J.E. McGimpsey]

I spoke too soon, or just jinxed myself because I just
got a call from a guy I did the permissions stuff on and
he is having the problem again. Any other ideas, or
should I tell him to just deal with it

You might tell him to repair permissions, then log out and back in -
if it worked the first time, the permissions may have been
overwritten again from running processes.