Word (12.1.7) crashes when try to save as .doc file

[djbell]

Hi all,

Ever since the last update (12.1.7), Word crashes every time I try to
save a document as a .doc (versus the newer .docx) file. The crash
report follows; I'd appriciate any troubleshooting ideas!

Process: Microsoft Word [374]
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 12.1.7 (12.1.7)
Build Info: Unknown-90302~0
Code Type: X86 (Native)
Parent Process: launchd [135]

Interval Since Last Report: 74929 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 66810 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-08-02 09:28:29.240 +0800
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: 327B80F8-C196-4632-A9B0-8643293018D2

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Symbol not found: _OssCreateExcel12ConverterAddrAEDesc
Referenced from: /Applications/Microsoft Office 2008/Microsoft
Word.app.app/Contents/MacOS/Microsoft Word
Expected in: /Applications/Microsoft Office 2008/Microsoft
Word.app.app/Contents/MacOS/../Frameworks/
MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin

 

[John McGhie]

The "smoking gun" is here:

"Symbol not found: _OssCreateExcel12ConverterAddrAEDesc"

Then says that when the Dynamic Load of the software modules occurred, one
of the modules loaded did not contain the entry-point that Word required.

In other words, you have some mismatched software modules in there.

This can occur if you start "restoring" things from a backup and don't
restore the whole Office or CS4 suit with all of its components.

In your case, you're a couple of steps behind in updating in any case. So
the quickest fix may be to apply 12.2.0. Download it from the Microsoft
website and apply it as a stand-alone, rather than through Software Update.

It's a weighty little download, simply because it contains a fresh copy of
everything that has ever changed since the software was released.

That SHOULD bring everything "Office 2008" on your system up to consistent
current values, and solve the problem.

However, if the issue is that someone has been playing around restoring (or
MIGRATING...) software from another disk, the update may refuse to apply.
To give yourself the best chance, disconnect all external disks except the
boot drive while you run the update so the update doesn't find any wrong
versions!

Hope this helps

Hi all,

Ever since the last update (12.1.7), Word crashes every time I try to
save a document as a .doc (versus the newer .docx) file. The crash
report follows; I'd appriciate any troubleshooting ideas!

Process: Microsoft Word [374]
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 12.1.7 (12.1.7)
Build Info: Unknown-90302~0
Code Type: X86 (Native)
Parent Process: launchd [135]

Interval Since Last Report: 74929 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 66810 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-08-02 09:28:29.240 +0800
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: 327B80F8-C196-4632-A9B0-8643293018D2

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Symbol not found: _OssCreateExcel12ConverterAddrAEDesc
Referenced from: /Applications/Microsoft Office 2008/Microsoft
Word.app.app/Contents/MacOS/Microsoft Word
Expected in: /Applications/Microsoft Office 2008/Microsoft
Word.app.app/Contents/MacOS/../Frameworks/
MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]