Word 2000 crash

[JimB]

I am running office 2000 premium on an XP machine. I'm having word 2000 crash
issues. It consistently goes into "not responding" mode when I try to open
help. The help screen opens as a blank. grey box. I have to use task manager
to close both word and word help.

Thanks for all help, Jim

 

[JimB]

I am running office 2000 premium on an XP machine. I'm having word 2000 crash
issues. It consistently goes into "not responding" mode when I try to open
help. The help screen opens as a blank. grey box. I have to use task manager
to close both word and word help.

Thanks for all help, Jim

Another issue noticed. When trying to cut and paste part of one file to
another, a "windows needs to close" error comes up. I click on "don't send"
and word closes. When I try to reopen the file, I get the "this file is read
only" message. I have to go to task manager and end the WINWORD.exe process
before I can reopen the file for editing

 

[macropod]

Hi Jim,

Have you tried repairing your Word installation (Word > Help|Detect & Repair or Windows Control Panel > Add/Remove Programs)?

 

[JimB]

Hi Jim,

Have you tried repairing your Word installation (Word > Help|Detect & Repair or Windows Control Panel > Add/Remove Programs)?

Frist thing I tried. Didn't help. Thanks

macropod
[Microsoft MVP - Word]

I am running office 2000 premium on an XP machine. I'm having word 2000 crash
issues. It consistently goes into "not responding" mode when I try to open
help. The help screen opens as a blank. grey box. I have to use task manager
to close both word and word help.

Thanks for all help, Jim

.

 

[Terry Farrell]

The cut & paste problem may be a partially corrupt or incompatible printer
driver. Check to make sure that you have the latest driver for your printer,
then delete and reinstall the printer.

Before going any further, clean out all the abandoned temp files (there are
probably many hundreds or even thousands after all the problems with Word).
See http://www.gmayor.com/what_to_do_when_word_crashes.htm for some steps to
do this.

--
Terry Farrell - MSWord MVP

Hi Jim,

Have you tried repairing your Word installation (Word > Help|Detect &
Repair or Windows Control Panel > Add/Remove Programs)?

Frist thing I tried. Didn't help. Thanks

macropod
[Microsoft MVP - Word]

I am running office 2000 premium on an XP machine. I'm having word 2000
crash
issues. It consistently goes into "not responding" mode when I try to
open
help. The help screen opens as a blank. grey box. I have to use task
manager
to close both word and word help.

Thanks for all help, Jim

.

 

[macropod]

Hi Jim,

It would have been helpful if you'd said what you'd already tried, so those offering help don't end up traversing the same ground.
What else have you tried?

--
Cheers
macropod
[Microsoft MVP - Word]

Hi Jim,

Have you tried repairing your Word installation (Word > Help|Detect & Repair or Windows Control Panel > Add/Remove Programs)?

Frist thing I tried. Didn't help. Thanks

macropod
[Microsoft MVP - Word]

I am running office 2000 premium on an XP machine. I'm having word 2000 crash
issues. It consistently goes into "not responding" mode when I try to open
help. The help screen opens as a blank. grey box. I have to use task manager
to close both word and word help.

Thanks for all help, Jim

.

 

[JimB]

The cut & paste problem may be a partially corrupt or incompatible printer
driver. Check to make sure that you have the latest driver for your printer,
then delete and reinstall the printer.

Both my printers work fine printing from word now and always have. I
wouldn't have thought cuting and pasting from one doc to another would have
anything to do with printers.

 

[Terry Farrell]

You'd be surprised just how much Word relies on interrogating the printer
driver. Without a compatible printer driver, Word won't work. But as you
have two printers, just switch to the alternative as the Windows default for
a while to see if anything changes.

Terry

 

[JimB]

Hi Jim,

It would have been helpful if you'd said what you'd already tried, so those offering help don't end up traversing the same ground.
What else have you tried?

Out oside of trying the repair procedure, not much else I know how to do.
Next step will be uninstall - reinstall. After using "add/remove programs"
and before I reinstall, are there any registry entries I should delete?

 

[macropod]

Hi Jim,

You could try the approaches suggested here:
http://lounge.windowssecrets.com/index.php?showtopic=197827
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and
http://support.microsoft.com/kb/921541
for various series of troubleshooting steps that will help you track down (and hopefully solve) the problem.

It's unlikely that uninstalling & reinstalling would fix anything that a repair via the Control Panel wouldn't. If the problem
affects other apps that are not part of the MS Office suite, it's likely the problem is somewhere else in the OS.

 

[JimB]

Before going any further, clean out all the abandoned temp files (there are
probably many hundreds or even thousands after all the problems with Word).
See http://www.gmayor.com/what_to_do_when_word_crashes.htm for some steps to do this.

Thank you Terry.
I followed the steps in the above link and word stopped crashing. I spent
the last 5 hours on a project with no problems. It will still freeze if I hit
F1 or click on help. In the mean time, I got a sweet deal on a factory sealed
office 2007 professional package. I haven't opened or installed it yet. I've
heard that the interface takes some getting used to. Can you point me to a
link where I might get more information about this?
Thanks again, Jim

 

[JimB]

Hi Jim,

You could try the approaches suggested here:
http://lounge.windowssecrets.com/index.php?showtopic=197827
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm and
http://support.microsoft.com/kb/921541
for various series of troubleshooting steps that will help you track down (and hopefully solve) the problem.

See reply to Terry above.
Thanks for the links. I really didn't use them after Terry's link worked. As
far as 2007 is concerned, After using "add/remove programs" to get rid of
2000 and before I install 2007, are there any registry entries I should
delete?

Thanks to you both for sticking with me on this, Jim

 

[macropod]

Hi Jim,

You can install Word 2007 over Word 2000 and choose whether to leave Word 2000 in place. If you choose not to, Word 2007's installer
will get the installer will do any removal housekeeping that's required. Alternatively, you can simply uninstall Word 2000 and its
installer will do any housekeeping that's required.

 

[Terry Farrell]

If you go to the Microsoft Office 2007 support site, they have a tool that
shows many of the regular Word 2003 commands are found in Word 2007. It is
an interactive view of a Word 2003 screen which when you click a
menu/command a popup tells you where to find it in Word 2007.

Here's the lowdown on the Ribbon
http://office.microsoft.com/en-us/help/HA101996251033.aspx

That page has links to the Interactive guide, training and other app links.

Terry

 

[JimB]

Thank you all for all your help. The information in this thread should be
put in a "sticky" some where some how.

I now know everything and will be signing out of this thread.

Jim