Hi Mike,
It sounds like you may have a conflict between versions on your system.
Despite removing Office 2003, there may be residual files and registry
information on the computer.
You can follow the below steps to completely remove and re-install Office
on the system.
If these steps don't resolve the problem for you, please post back with
more information about your experience. If you could, please review the
Application Log on the system for error messages when Word crashes and
include the full text of the errors in your response.
Please let me know if the steps to re-install Office successfully resolve
your issue.
Thanks, and have a great day!
Best,
Dana
Dana Brash [MSFT]
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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This posting is provided "AS IS" with no warranties, and confers no rights.
You can follow these steps to remove Office completely:
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1. Download and install the Windows Installer Cleanup utility following the
article below:
290301 Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301
2. Run this utility and check if any version of Office is listed.
3. Select Office Products and then click Remove.
4. Click Start, and then click Run.
5. In the "Open" box, type "regedit" (without the quotation marks), and
then press ENTER.
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
6. Backup the entire registry and then rename or delete the following
registry keys if present:
(Note: '#' represents any number {0-9, A-F})
HKEY_CLASSES_ROOT\Installer\Components
HKEY_CLASSES_ROOT\Installer\Products\904###0900063D11C8EF10054038389C
HKEY_CLASSES_ROOT\Installer\Features\904###0900063D11C8EF10054038389C
HKEY_CLASSES_ROOT\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904###0900063D11C8EF
10054038389C
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904###0900063D11C8EF
10054038389C
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\904###0900063D11C8EF10054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904###0900063D11C8EF1
0054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904###0900063D11C8EF1
0054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts\904###0900063D11C8EF10054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
ata\S-#-#-##\Products\904###0900063D11C8EF10054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\<GUID
OFF2000: GUID = {0#0#0409-78E1-11D2-B60F-006097C998E7}
OFF2002: GUID = {9###0409-6000-11D3-8CFE-0050048383C9}
OFF2003: GUID = {9###0409-6000-11D3-8CFE-0150048383C9}
7. Open Windows Explorer.
8. On the Tools menu, click Folder Options (or, click Folder Options on the
View menu), and then click the View tab.
9. Click to select the "Show hidden files and folders" check box (or click
to select the "Show all files" check box), and then click OK.
10. Rename or delete the following folders
C:\Program Files\Microsoft Office
C:\Program Files\Common Files\Microsoft Shared\Office9
C:\Program Files\Common Files\Microsoft Shared\Office10
C:\Program Files\Common Files\Microsoft Shared\OFFICE11
C:\Documents and Settings\<UserName>\Application Data\Microsoft\Office
C:\Documents and Settings\All Users\Application Data\Microsoft\Office
C:\Program Files\OfficeUpdate
C:\Program Files\OfficeUpdate11
11. To remove MAPI, search for and rename the following files/folders:
C:\Windows\system32\mapi32.dll
C:\Windows\system32\mapisvc.inf
C:\Program Files\Common Files\System\Msmapi
C:\Program Files\Common Files\System\Mapi
In Office 2003, MAPI components are installed to the following folder:
C:\Program Files\Common Files\System\Msmapi
In Office 2002, MAPI components are installed to the following folder:
C:\Program Files\Common Files\System\Mapi
12. Delete contents of %temp%
After the steps above, please reinstall Office.
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