Word 2000 custom template taking 5 minutes + to open

[SusanR]

I have a VB application that opens a new instance of Word each time it needs
to create a document. Each document is based on a custom template. In the
past couple of days each document is taking over 5 minutes to create the
document.

I have tried reinstalling Office 2000 - it makes no difference to the speed.

The PC has Norton Anti-virus installed. I have switched off the Office
add-in - it makes no difference. I can't uninstall Norton.

I have tried recreating the template from scratch thinking that it may be
corrupted - it makes no difference.

I have tried using the /t switch to open the document - it makes no
difference to the speed.

The templates are all about 120KB in size and have text boxes and VBA code
that is called by the VB application so that data from a database is
transferred to the templates to create a document.

I have opened the template in different versions of Word and they don;t seem
to have the same problem. I can't upgrade the version of Word as the customer
still has Word 2000 installed on the machine that they use.

Does anyone have any idea where I can go from here? It is making development
very difficult when I have to wait over 20 minutes to create any document.

Thanks in advance
Susan

 

[macropod]

Hi Susan,

Is the Word/Office 2000 installation fully patched? In Help|About it should include a reference to SP3. Also, have you tried
repairing the Word/Office 2000 installation (Help|Detect & Repair)?

 

[SusanR]

Hi macropod

I wasn;t at SP3 but I have since patched and repaired the installation and
now the templates are now taking over 9 minutes to open now.

Any more ideas?

Susan

Hi Susan,

Is the Word/Office 2000 installation fully patched? In Help|About it should include a reference to SP3. Also, have you tried
repairing the Word/Office 2000 installation (Help|Detect & Repair)?

--
Cheers
macropod
[MVP - Microsoft Word]

I have a VB application that opens a new instance of Word each time it needs
to create a document. Each document is based on a custom template. In the
past couple of days each document is taking over 5 minutes to create the
document.

I have tried reinstalling Office 2000 - it makes no difference to the speed.

The PC has Norton Anti-virus installed. I have switched off the Office
add-in - it makes no difference. I can't uninstall Norton.

I have tried recreating the template from scratch thinking that it may be
corrupted - it makes no difference.

I have tried using the /t switch to open the document - it makes no
difference to the speed.

The templates are all about 120KB in size and have text boxes and VBA code
that is called by the VB application so that data from a database is
transferred to the templates to create a document.

I have opened the template in different versions of Word and they don;t seem
to have the same problem. I can't upgrade the version of Word as the customer
still has Word 2000 installed on the machine that they use.

Does anyone have any idea where I can go from here? It is making development
very difficult when I have to wait over 20 minutes to create any document.

Thanks in advance
Susan

 

[macropod]

Hi Susan,

OK, so what was changed (eg the vb app, the template, the operating system/network) a few days ago when the problem first appeared?

--
Cheers
macropod
[MVP - Microsoft Word]

Hi macropod

I wasn;t at SP3 but I have since patched and repaired the installation and
now the templates are now taking over 9 minutes to open now.

Any more ideas?

Susan

Hi Susan,

Is the Word/Office 2000 installation fully patched? In Help|About it should include a reference to SP3. Also, have you tried
repairing the Word/Office 2000 installation (Help|Detect & Repair)?

--
Cheers
macropod
[MVP - Microsoft Word]

I have a VB application that opens a new instance of Word each time it needs
to create a document. Each document is based on a custom template. In the
past couple of days each document is taking over 5 minutes to create the
document.

I have tried reinstalling Office 2000 - it makes no difference to the speed.

The PC has Norton Anti-virus installed. I have switched off the Office
add-in - it makes no difference. I can't uninstall Norton.

I have tried recreating the template from scratch thinking that it may be
corrupted - it makes no difference.

I have tried using the /t switch to open the document - it makes no
difference to the speed.

The templates are all about 120KB in size and have text boxes and VBA code
that is called by the VB application so that data from a database is
transferred to the templates to create a document.

I have opened the template in different versions of Word and they don;t seem
to have the same problem. I can't upgrade the version of Word as the customer
still has Word 2000 installed on the machine that they use.

Does anyone have any idea where I can go from here? It is making development
very difficult when I have to wait over 20 minutes to create any document.

Thanks in advance
Susan

 

[SusanR]

Hi

I had to make a change to the format of some of the figures that are
displayed on the finshed document. That was the only thing that has changed.
The vb app is being amended pretty much constantly with new code being added
or functionality being changed.

Susan

Hi Susan,

OK, so what was changed (eg the vb app, the template, the operating system/network) a few days ago when the problem first appeared?

--
Cheers
macropod
[MVP - Microsoft Word]

Hi macropod

I wasn;t at SP3 but I have since patched and repaired the installation and
now the templates are now taking over 9 minutes to open now.

Any more ideas?

Susan

Hi Susan,

Is the Word/Office 2000 installation fully patched? In Help|About it should include a reference to SP3. Also, have you tried
repairing the Word/Office 2000 installation (Help|Detect & Repair)?

--
Cheers
macropod
[MVP - Microsoft Word]


I have a VB application that opens a new instance of Word each time it needs
to create a document. Each document is based on a custom template. In the
past couple of days each document is taking over 5 minutes to create the
document.

I have tried reinstalling Office 2000 - it makes no difference to the speed.

The PC has Norton Anti-virus installed. I have switched off the Office
add-in - it makes no difference. I can't uninstall Norton.

I have tried recreating the template from scratch thinking that it may be
corrupted - it makes no difference.

I have tried using the /t switch to open the document - it makes no
difference to the speed.

The templates are all about 120KB in size and have text boxes and VBA code
that is called by the VB application so that data from a database is
transferred to the templates to create a document.

I have opened the template in different versions of Word and they don;t seem
to have the same problem. I can't upgrade the version of Word as the customer
still has Word 2000 installed on the machine that they use.

Does anyone have any idea where I can go from here? It is making development
very difficult when I have to wait over 20 minutes to create any document.

Thanks in advance
Susan

 

[macropod]

Hi Susan,

In that case, I'd be looking at the changes made to the vb code at the time the problem surfaced.

--
Cheers
macropod
[MVP - Microsoft Word]

Hi

I had to make a change to the format of some of the figures that are
displayed on the finshed document. That was the only thing that has changed.
The vb app is being amended pretty much constantly with new code being added
or functionality being changed.

Susan

Hi Susan,

OK, so what was changed (eg the vb app, the template, the operating system/network) a few days ago when the problem first
appeared?

--
Cheers
macropod
[MVP - Microsoft Word]

Hi macropod

I wasn;t at SP3 but I have since patched and repaired the installation and
now the templates are now taking over 9 minutes to open now.

Any more ideas?

Susan

:

Hi Susan,

Is the Word/Office 2000 installation fully patched? In Help|About it should include a reference to SP3. Also, have you tried
repairing the Word/Office 2000 installation (Help|Detect & Repair)?

--
Cheers
macropod
[MVP - Microsoft Word]


I have a VB application that opens a new instance of Word each time it needs
to create a document. Each document is based on a custom template. In the
past couple of days each document is taking over 5 minutes to create the
document.

I have tried reinstalling Office 2000 - it makes no difference to the speed.

The PC has Norton Anti-virus installed. I have switched off the Office
add-in - it makes no difference. I can't uninstall Norton.

I have tried recreating the template from scratch thinking that it may be
corrupted - it makes no difference.

I have tried using the /t switch to open the document - it makes no
difference to the speed.

The templates are all about 120KB in size and have text boxes and VBA code
that is called by the VB application so that data from a database is
transferred to the templates to create a document.

I have opened the template in different versions of Word and they don;t seem
to have the same problem. I can't upgrade the version of Word as the customer
still has Word 2000 installed on the machine that they use.

Does anyone have any idea where I can go from here? It is making development
very difficult when I have to wait over 20 minutes to create any document.

Thanks in advance
Susan