Word 2000 error

[Rob]

Hi

I have Office 2000 installed on Windows XP.
I recently installed OmniPage15 and found that Word would no longer open
without getting the following error:
"Microsoft Word for Windows has encountered a problem and needs to close"

As a consequence, I uninstalled OmniPage, but this did not fix the problem.

I then tried the following:
1. Ran the repair function in office
2. Removed office, rebooted and reinstalled via the CD
3. Removed office via Add & remove programs, rebooted and reinstalled Office
via the CD
4. Ran Winword.exe /RegServer (to try and reregister in the registry)
5. Strarted Word holding down Ctrl (which I believe starts it in Safe Mode)
although no option to select safe mode is given.....maybe that doesn't apply
to the 2000 version??
6. Ran System restore from a period pre problem

None of these options has fixed the problem.

Can anyone suggest what the problem might be?

The error message reveals:
AppName: winword.exe AppVer: 9.0.0.2717 ModName: mso9.dll

ModVer: 9.0.0.2720 Offset: 00082f4e

I also tried renaming the mso9.dll file and running Word without success.

Rob

 

[Anne Troy]

Are you sure you don't have some file in your Word startup folder? Also see:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
************
Anne Troy
www.OfficeArticles.com

 

[Rob]

Hi Anne,

Thank you for that link, it certainly looks helpful.
I don't know if any of that would have helped but just prior to jumping off
the cliff I decided to reformat the HDD and start again. Some many hours
later, it's all purring again!

Your question, though, interested me. Pity I can't check that now as it's
clear now!!

Rob