Word 2000 fails to load

[Tony Martin]

I get this message on trying to open Word - whether from the Word icon on my
Desktop or from an individual Word file in My Computer: "WINWORD.exe has
generated errors and will be closed by Wondows. You will need to to restart
the program." I've used Norton Utilities System Doctor - hasn't solved the
problem. I've uninstalled and reinstalled Office Professional 2000 with
Service Pack 3 but the problem remains. I don't have WinFax (which
apparently can create a similar problem). I also tried deleting normal.dot -
doesn't solve the problem.

I've run Norton Antivirus. My system is clean according to NAV. Other
programs in the MS Office suite load without problem.

Does anyone know what could have sudenly caused this problem/ how to resolve
it, please?

 

[Genine]

Hi Tony
Go to Start > Run and type in winword /a
This will start Word vanilla style, i.e. without any of your add ins or
start up options.
If you can start Word OK this way, then there is nothing wrong with the
program. However, you shouldn't use this method to work in Word long term,
it's just a diagnostic option.
If Word starts ok this way, then you need to start looking at the add ins
and global templates you are using. First, rename your normal.dot file and
start Word. Does it work OK?
If not, go to your startup folder (usually C:\program files\microsoft
office\office xx\startup - xx is theversion of office).
Take any templates out one by one and try starting Word (don't delete them,
just move them to a temporary folder - if you just rename them Word sometimes
still recognises them as startup templates).
When you find the culprit, decide whether you can live without that add in!
If you can't find the culprit post again, and we will all try and help.
Genine

 

[Tony Martin]

Hi Tony
Go to Start > Run and type in winword /a
This will start Word vanilla style, i.e. without any of your add ins or
start up options.
If you can start Word OK this way, then there is nothing wrong with the
program. However, you shouldn't use this method to work in Word long term,
it's just a diagnostic option.
If Word starts ok this way, then you need to start looking at the add ins
and global templates you are using. First, rename your normal.dot file and
start Word. Does it work OK?
If not, go to your startup folder (usually C:\program files\microsoft
office\office xx\startup - xx is theversion of office).
Take any templates out one by one and try starting Word (don't delete them,
just move them to a temporary folder - if you just rename them Word sometimes
still recognises them as startup templates).
When you find the culprit, decide whether you can live without that add in!
If you can't find the culprit post again, and we will all try and help.
Genine

Genine:

Thanks for your prompt reply. Start > Run> winword / a prodeced the report
"The document name or path is not valid. Try these suggestions * Check the
file permissions for the document or drive. * Use the File Open dialog box
to locate the document. (C:\WINNT\Speech\Dragon\a.doc)".

Any thoughts?

Tony

 

[iadmartin]

Hi Tony
Go to Start > Run and type in winword /a
This will start Word vanilla style, i.e. without any of your add ins or
start up options.
If you can start Word OK this way, then there is nothing wrong with the
program. However, you shouldn't use this method to work in Word long term,
it's just a diagnostic option.
If Word starts ok this way, then you need to start looking at the add ins
and global templates you are using. First, rename your normal.dot file and
start Word. Does it work OK?
If not, go to your startup folder (usually C:\program files\microsoft
office\office xx\startup - xx is theversion of office).
Take any templates out one by one and try starting Word (don't delete them,
just move them to a temporary folder - if you just rename them Word sometimes
still recognises them as startup templates).
When you find the culprit, decide whether you can live without that add in!
If you can't find the culprit post again, and we will all try and help.
Genine

Genine:

Sorry - I see now that you referred to winword /a and not winword / a. The
former loads Word. I'll now go through the add-ins and global templates
exercise.

Tony