R
Rich Oliver
System is running Windows XP, with Office 2000. All
the latest updates to both Windows and Office have
been downloaded via Spftware Update and installed.
Virus scans show clean, using latest defs.
Customer has, in the last couple of days, begun to
have problems with Word. He's unable to Save or Save
as any document he opens. He either freezes Word, or
causes an error which the system wants to report to
Microsoft. A complete uninstall and reinstall of Office
did not fix this. No word yet on whether an updated
install of Windows XP fixes the problem, but since it
doesn't occurr in other programs, this seems unlikely.
Are there any suggestions or pointers to a solution
someone could pass along?
Thanks,
Rich
the latest updates to both Windows and Office have
been downloaded via Spftware Update and installed.
Virus scans show clean, using latest defs.
Customer has, in the last couple of days, begun to
have problems with Word. He's unable to Save or Save
as any document he opens. He either freezes Word, or
causes an error which the system wants to report to
Microsoft. A complete uninstall and reinstall of Office
did not fix this. No word yet on whether an updated
install of Windows XP fixes the problem, but since it
doesn't occurr in other programs, this seems unlikely.
Are there any suggestions or pointers to a solution
someone could pass along?
Thanks,
Rich