Word 2000 freezes upon opening

[Bridget060504]

I have had Word 2000 for a long time and it was working fine. i think it
stopped working shortly after I updated to SP3, but I could be off. It won't
open. It freezes. If i try opening it with winword.exe /a it works fine (as
suggested on the help site that you guys list frequently). I
looked for normal.dot, there is nothing in my computer. I had deleted it
previously. I found the startup path (another help that was listed to
try)but there isn't anything in that
folder. I don't have Norton Antivirus I have Trendmicro. Any other
suggestions? My other office programs work fine.

 

[Terry Farrell]

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP

 

[Bridget060504]

I have done that and none of it helped.

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP

 

[Terry Farrell]

Well you haven't followed it fully. If Word starts in Safe Mode - it starts
in its default 'virgin' install condition bypassing all macros, templates,
customisations, printer drivers, registry settings, add-ins, etc. - so there
is nothing wrong with Word. So you are looking for an outside source of the
problem.

When you followed the FAQ, did you rename normal,dot, did you reinstall the
printer driver: what did you do, what have you done?

Terry