Word 2000 hangs intermittantly

[MikeS]

A coworker describes the problem like this: Word 2000
will sometimes hang when printing or saving a document.
She also says a dialog comes up that says "Word is
preparing background..." She must then terminate the
application and lose whatever changes were made.

Since this is not an error that I can make happen at
will, I can't be any more specific, but I have never
heard of the phrase "Word is preparing background"
before. This is a fairly new Dell PC running WinXP. The
System Event Viewer confirms that winword.exe does indeed
hang when she says it does, but it isn't very helpful
beyond that.

Anybody out there have ideas? I'd sure like some help!
Thanks,
Mike

 

[Suzanne S. Barnhill]

The message is actually more like "Word is preparing to background print
xxx.doc." If she is having a problem with background printing, she can
disable it on the Print tab of Tools | Options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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