Word 2000 launch

[Ann Webster]

I've used Word 2000 for a long time but this week it stopped working. It
brings up the logo, then a blank page. When I close the program, an error
message says that the program isn't responding. I've tried the repair
option, and unloaded/reloaded the program and get the same results.

Can anyone help?

 

[garfield-n-odie [MVP]]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .

 

[KS Cowan]

I've just logged onto this support site for the exact same reason. Have you
gotten resolution? If so, what did you do?

 

[Mary Sauer]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[Beth Melton]

If it is exactly the same problem, Word starts, you begin to see a blank
page and then it crashes, then the likely cause is your default printer is
set to a network printer and the network is unavailable. Word needs to query
the printer driver when it starts in order to obtain a valid font list,
printable area, etc. If the printer driver is on the network and if Word
can't find it then it will crash.

If you do use a network printer, remove it and add it back using the Add
Printer Wizard which will install the printer driver locally instead of
using one on the network.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Ann Webster]

I found that my problem was related to the Norton Antivirus software I'm
using. After I once again unloaded/reloaded Word I received an error message
'Norton does not support the Repair feature'. I unloaded both proram, then
loaded Word and eventually loaded Norton (without the updates). Everthing's
working fine - but I'm not sure what will happy when the updates are added.