Word 2000 Mail Merge problem

[AudreyRae]

When I use mail merge with Microsoft Word 2000, my program freezes up after
selecting the excel file data source. I then have to end program every time.
I have tried to uninstall and re-install with no resolution. I have also
tried to delete the normal.dot "hidden file" as suggested by a local IT
person. This does not help either. I have tried to create all new documents
both in word and excel in case one in particular is corrupt, but this has no
effect. I am at a loss. Please help!

 

[macropod]

Hi Audrey,

Have you tried running 'Detect & Repair' from Word's Help menu? Is your copy fully updated (in Help|About the version number should
be "9.0.8950 SP3")?

 

[AudreyRae]

I looked and apparently my version is not fully updated. How do I do so? I
have tried the repair option but with no luck. Thank you for your help so
far. Please let me know if you know of anything further that may help.
--
~Audrey~

Hi Audrey,

Have you tried running 'Detect & Repair' from Word's Help menu? Is your copy fully updated (in Help|About the version number should
be "9.0.8950 SP3")?

--
Cheers
macropod
[MVP - Microsoft Word]

When I use mail merge with Microsoft Word 2000, my program freezes up after
selecting the excel file data source. I then have to end program every time.
I have tried to uninstall and re-install with no resolution. I have also
tried to delete the normal.dot "hidden file" as suggested by a local IT
person. This does not help either. I have tried to create all new documents
both in word and excel in case one in particular is corrupt, but this has no
effect. I am at a loss. Please help!

 

[macropod]

Hi Audrey,

You can get the Office 2000 Update: Service Pack 3 (SP3) from -
http://www.microsoft.com/downloads/...70-47D0-4306-9FA4-8E92D36332FE&displaylang=EN

Note: Before installing SP3, you must install Office 2000 Service Release 1a (SR1a) Update, if it's not already installed. There's a
link to it from the above page.

--
Cheers
macropod
[MVP - Microsoft Word]

I looked and apparently my version is not fully updated. How do I do so? I
have tried the repair option but with no luck. Thank you for your help so
far. Please let me know if you know of anything further that may help.
--
~Audrey~

Hi Audrey,

Have you tried running 'Detect & Repair' from Word's Help menu? Is your copy fully updated (in Help|About the version number
should
be "9.0.8950 SP3")?

--
Cheers
macropod
[MVP - Microsoft Word]

When I use mail merge with Microsoft Word 2000, my program freezes up after
selecting the excel file data source. I then have to end program every time.
I have tried to uninstall and re-install with no resolution. I have also
tried to delete the normal.dot "hidden file" as suggested by a local IT
person. This does not help either. I have tried to create all new documents
both in word and excel in case one in particular is corrupt, but this has no
effect. I am at a loss. Please help!

 

[AudreyRae]

Thank you very much for helping me out! It's greatly appreciated!!!!
--
~Audrey~

Hi Audrey,

You can get the Office 2000 Update: Service Pack 3 (SP3) from -
http://www.microsoft.com/downloads/...70-47D0-4306-9FA4-8E92D36332FE&displaylang=EN

Note: Before installing SP3, you must install Office 2000 Service Release 1a (SR1a) Update, if it's not already installed. There's a
link to it from the above page.

--
Cheers
macropod
[MVP - Microsoft Word]

I looked and apparently my version is not fully updated. How do I do so? I
have tried the repair option but with no luck. Thank you for your help so
far. Please let me know if you know of anything further that may help.
--
~Audrey~

Hi Audrey,

Have you tried running 'Detect & Repair' from Word's Help menu? Is your copy fully updated (in Help|About the version number
should
be "9.0.8950 SP3")?

--
Cheers
macropod
[MVP - Microsoft Word]


When I use mail merge with Microsoft Word 2000, my program freezes up after
selecting the excel file data source. I then have to end program every time.
I have tried to uninstall and re-install with no resolution. I have also
tried to delete the normal.dot "hidden file" as suggested by a local IT
person. This does not help either. I have tried to create all new documents
both in word and excel in case one in particular is corrupt, but this has no
effect. I am at a loss. Please help!