Word 2000 premium

E

eric

Will not start generates the following error
logApplication exception occurred:
App: (pid=2072)
When: 5/8/2004 @ 22:09:42.838
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: PC1
User Name:
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 10
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: Gem Data Services
Registered Owner:
*----> Task List <----*
0 Idle.exe
8 System.exe
144 smss.exe
172 csrss.exe
192 WINLOGON.exe
220 services.exe
232 LSASS.exe
420 svchost.exe
460 LEXBCES.exe
484 spoolsv.exe
516 LEXPPS.exe
604 svchost.exe
740 PPPoEService.ex.exe
744 ptssvc.exe
760 regsvc.exe
776 mstask.exe
784 ScsiAccess.exe
348 stisvc.exe
900 Tmntsrv.exe
916 tmproxy.exe
984 WFXSVC.exe
1004 winmgmt.exe
1016 WFXMOD32.exe
1028 mspmspsv.exe
1220 PCCPFW.exe
1228 explorer.exe
1408 PPControl.exe
1516 PPMemCheck.exe
1528 CookiePatrol.ex.exe
1548 WFXSNT40.exe
1584 dragdiag.exe
1592 qttask.exe
1604 winampa.exe
1620 bpumTray.exe
1420 pccguide.exe
1628 PCClient.exe
1640 TMOAgent.exe
1660 fqvdzjkt.exe
1668 gfeqzvq.exe
1676 svvchost.exe
1688 ghgfjrs.exe
1708 realsched.exe
1720 lxbkbmgr.exe
1732 lxbkbmon.exe
1740 Netscp.exe
1752 WFXCTL32.exe
1760 EasyShare.exe
1768 Kodak Software .exe
2044 EnterNet.exe
2336 hh.exe
2264 MDM.exe
2152 mmc.exe
2072 WINWORD.exe
2252 drwtsn32.exe
0 _Total.exe

(30000000 - 3086A000)
(77F80000 - 77FFD000)
(7C2D0000 - 7C332000)
(7C570000 - 7C628000)
(77D40000 - 77DB0000)
(77F40000 - 77F7E000)
(77E10000 - 77E75000)
(308C0000 - 30E19000)
(77A50000 - 77B46000)
(782F0000 - 78532000)
(77C70000 - 77CBA000)
(77B50000 - 77BD9000)
(77800000 - 7781D000)
(10000000 - 10006000)
(775A0000 - 77625000)
(779B0000 - 77A4B000)
(78000000 - 78046000)

State Dump for Thread Id 0x894

eax=00e505bc ebx=00e504c4 ecx=00000000 edx=000003ff
esi=00e50488 edi=0000009a
eip=30905909 esp=0012f48c ebp=0012f4a8 iopl=0 nv
up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000206


function: MsoHrCLSIDFromString
309058ea 8b4dfc mov ecx,
[ebp+0xfc] ss:00bbca7a=????????
309058ed 6bc91c imul ecx,ecx,0x1c
309058f0 4f dec edi
309058f1 4a dec edx
309058f2 893c01 mov
[ecx+eax],edi ds:00e505bc=0000009a
309058f5 8b4dfc mov ecx,
[ebp+0xfc] ss:00bbca7a=????????
309058f8 6bc91c imul ecx,ecx,0x1c
309058fb 89540108 mov
[ecx+eax+0x8],edx ds:018ddb8f=????????
309058ff 8b8ea4000000 mov ecx,
[esi+0xa4] ds:00e5052c=00000000
30905905 0fb75660 movzx edx,word ptr
[esi+0x60] ds:018dda5b=????
FAULT ->30905909 8b493c mov ecx,
[ecx+0x3c] ds:00a8d5d2=????????
3090590c 3bca cmp ecx,edx
3090590e 0f8c47541c00 jl
MsoFGetCursorLocation+0x38c94 (30acad5b)
30905914 5f pop edi
30905915 5e pop esi
30905916 c9 leave
30905917 c20800 ret 0x8
3090591a 55 push ebp
3090591b 8bec mov ebp,esp
3090591d 83ec0c sub esp,0xc
30905920 33c0 xor eax,eax
30905922 53 push ebx

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4
Function Name
0012F4A8 3090579B 00E504C4 00000000 00000004 00000001 !
MsoHrCLSIDFromString
0012F4FC 30903A96 00000001 00000001 77E16ACA 00E50010 !
MsoHrCLSIDFromString
0012F588 3090367B 00000002 00000001 00000001 00000001 !
MsoHrCLSIDFromString
0012F5C8 308F0D52 00000000 00000001 00E50010 00000000 !
MsoHrCLSIDFromString
0012F618 300D1095 00000000 00000001 00E50010 307B3CA0 !
MsoHrCreateAddInsXObjectEx
0012F630 300D0496 00E50010 00000001 00000400 00000000 !
<nosymbols>
0012F648 30043F6F 00E500E0 00000001 77E143C7 00000001 !
<nosymbols>
0012FDAC 3003BE4F 00000003 0012FDD0 0012FED4 00000000 !
<nosymbols>
0012FF04 30002BC7 30000000 00147CF7 00000001 00000000 !
<nosymbols>
0012FF34 30002A2D 30000000 00000000 00147CF7 00000001 !
<nosymbols>
0012FFC0 7C581AF6 00310032 0031002D 7FFDF000 C0000005 !
<nosymbols>
0012FFF0 00000000 300029A0 00000000 000000C8 00000100
kernel32!OpenEventA

*----> Raw Stack Dump <----*
0012f48c 88 04 e5 00 01 00 00 00 - 60 87 48 00 00 00 00
00 ........`.H.....
0012f49c 02 00 00 00 10 00 00 00 - 00 00 00 00 fc f4 12
00 ................
0012f4ac 9b 57 90 30 c4 04 e5 00 - 00 00 00 00 04 00 00
00 .W.0............
0012f4bc 01 00 00 00 00 00 00 00 - 01 04 0d 00 2a 65 e1
77 ............*e.w
0012f4cc 18 8b 48 00 04 00 00 00 - 00 00 00 00 00 00 00
00 ..H.............
0012f4dc 00 00 00 00 00 00 00 00 - 02 00 00 00 88 04 e5
00 ................
0012f4ec 10 00 e5 00 10 00 00 00 - 8c 8d 45 01 01 00 00
00 ..........E.....
0012f4fc 88 f5 12 00 96 3a 90 30 - 01 00 00 00 01 00 00
00 .....:.0........
0012f50c ca 6a e1 77 10 00 e5 00 - 00 00 00 00 00 00 00
00 .j.w............
0012f51c 68 f5 12 00 48 f5 12 00 - e6 66 e1 77 00 00 00
00 h...H....f.w....
0012f52c 00 00 00 00 00 00 00 00 - 00 00 00 00 ff ff ff
ff ................
0012f53c 03 00 00 00 ff ff ff ff - 05 00 00 00 00 00 00
00 ................
0012f54c 00 00 00 00 00 00 00 00 - 00 00 00 00 06 00 40
00 ..............@.
0012f55c 04 00 08 00 00 01 00 00 - 88 8d 45 01 01 00 00
00 ..........E.....
0012f56c 03 00 00 00 01 00 00 00 - 01 00 00 00 94 8d 45
01 ..............E.
0012f57c 01 00 00 00 10 00 e5 00 - 06 00 00 00 c8 f5 12
00 ................
0012f58c 7b 36 90 30 02 00 00 00 - 01 00 00 00 01 00 00
00 {6.0............
0012f59c 01 00 00 00 10 00 e5 00 - 00 00 00 00 01 00 00
00 ................
0012f5ac 01 00 00 00 01 00 00 00 - 01 00 00 00 00 00 00
00 ................
0012f5bc 00 00 00 00 20 03 00 00 - 30 02 00 00 18 f6 12
00 .... ...0.......
 
A

Andre Da Costa

Try installing the latest Service Pack for Office 2000.

See link for more info:
http://support.microsoft.com/default.aspx?scid=kb;en-us;261158&Product=wrd20

Andre Da Costa
Jamaica W.I.
eric said:
Will not start generates the following error
logApplication exception occurred:
App: (pid=2072)
When: 5/8/2004 @ 22:09:42.838
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: PC1
User Name:
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 10
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: Gem Data Services
Registered Owner:
*----> Task List <----*
0 Idle.exe
8 System.exe
144 smss.exe
172 csrss.exe
192 WINLOGON.exe
220 services.exe
232 LSASS.exe
420 svchost.exe
460 LEXBCES.exe
484 spoolsv.exe
516 LEXPPS.exe
604 svchost.exe
740 PPPoEService.ex.exe
744 ptssvc.exe
760 regsvc.exe
776 mstask.exe
784 ScsiAccess.exe
348 stisvc.exe
900 Tmntsrv.exe
916 tmproxy.exe
984 WFXSVC.exe
1004 winmgmt.exe
1016 WFXMOD32.exe
1028 mspmspsv.exe
1220 PCCPFW.exe
1228 explorer.exe
1408 PPControl.exe
1516 PPMemCheck.exe
1528 CookiePatrol.ex.exe
1548 WFXSNT40.exe
1584 dragdiag.exe
1592 qttask.exe
1604 winampa.exe
1620 bpumTray.exe
1420 pccguide.exe
1628 PCClient.exe
1640 TMOAgent.exe
1660 fqvdzjkt.exe
1668 gfeqzvq.exe
1676 svvchost.exe
1688 ghgfjrs.exe
1708 realsched.exe
1720 lxbkbmgr.exe
1732 lxbkbmon.exe
1740 Netscp.exe
1752 WFXCTL32.exe
1760 EasyShare.exe
1768 Kodak Software .exe
2044 EnterNet.exe
2336 hh.exe
2264 MDM.exe
2152 mmc.exe
2072 WINWORD.exe
2252 drwtsn32.exe
0 _Total.exe

(30000000 - 3086A000)
(77F80000 - 77FFD000)
(7C2D0000 - 7C332000)
(7C570000 - 7C628000)
(77D40000 - 77DB0000)
(77F40000 - 77F7E000)
(77E10000 - 77E75000)
(308C0000 - 30E19000)
(77A50000 - 77B46000)
(782F0000 - 78532000)
(77C70000 - 77CBA000)
(77B50000 - 77BD9000)
(77800000 - 7781D000)
(10000000 - 10006000)
(775A0000 - 77625000)
(779B0000 - 77A4B000)
(78000000 - 78046000)

State Dump for Thread Id 0x894

eax=00e505bc ebx=00e504c4 ecx=00000000 edx=000003ff
esi=00e50488 edi=0000009a
eip=30905909 esp=0012f48c ebp=0012f4a8 iopl=0 nv
up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000206


function: MsoHrCLSIDFromString
309058ea 8b4dfc mov ecx,
[ebp+0xfc] ss:00bbca7a=????????
309058ed 6bc91c imul ecx,ecx,0x1c
309058f0 4f dec edi
309058f1 4a dec edx
309058f2 893c01 mov
[ecx+eax],edi ds:00e505bc=0000009a
309058f5 8b4dfc mov ecx,
[ebp+0xfc] ss:00bbca7a=????????
309058f8 6bc91c imul ecx,ecx,0x1c
309058fb 89540108 mov
[ecx+eax+0x8],edx ds:018ddb8f=????????
309058ff 8b8ea4000000 mov ecx,
[esi+0xa4] ds:00e5052c=00000000
30905905 0fb75660 movzx edx,word ptr
[esi+0x60] ds:018dda5b=????
FAULT ->30905909 8b493c mov ecx,
[ecx+0x3c] ds:00a8d5d2=????????
3090590c 3bca cmp ecx,edx
3090590e 0f8c47541c00 jl
MsoFGetCursorLocation+0x38c94 (30acad5b)
30905914 5f pop edi
30905915 5e pop esi
30905916 c9 leave
30905917 c20800 ret 0x8
3090591a 55 push ebp
3090591b 8bec mov ebp,esp
3090591d 83ec0c sub esp,0xc
30905920 33c0 xor eax,eax
30905922 53 push ebx

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4
Function Name
0012F4A8 3090579B 00E504C4 00000000 00000004 00000001 !
MsoHrCLSIDFromString
0012F4FC 30903A96 00000001 00000001 77E16ACA 00E50010 !
MsoHrCLSIDFromString
0012F588 3090367B 00000002 00000001 00000001 00000001 !
MsoHrCLSIDFromString
0012F5C8 308F0D52 00000000 00000001 00E50010 00000000 !
MsoHrCLSIDFromString
0012F618 300D1095 00000000 00000001 00E50010 307B3CA0 !
MsoHrCreateAddInsXObjectEx
0012F630 300D0496 00E50010 00000001 00000400 00000000 !
<nosymbols>
0012F648 30043F6F 00E500E0 00000001 77E143C7 00000001 !
<nosymbols>
0012FDAC 3003BE4F 00000003 0012FDD0 0012FED4 00000000 !
<nosymbols>
0012FF04 30002BC7 30000000 00147CF7 00000001 00000000 !
<nosymbols>
0012FF34 30002A2D 30000000 00000000 00147CF7 00000001 !
<nosymbols>
0012FFC0 7C581AF6 00310032 0031002D 7FFDF000 C0000005 !
<nosymbols>
0012FFF0 00000000 300029A0 00000000 000000C8 00000100
kernel32!OpenEventA

*----> Raw Stack Dump <----*
0012f48c 88 04 e5 00 01 00 00 00 - 60 87 48 00 00 00 00
00 ........`.H.....
0012f49c 02 00 00 00 10 00 00 00 - 00 00 00 00 fc f4 12
00 ................
0012f4ac 9b 57 90 30 c4 04 e5 00 - 00 00 00 00 04 00 00
00 .W.0............
0012f4bc 01 00 00 00 00 00 00 00 - 01 04 0d 00 2a 65 e1
77 ............*e.w
0012f4cc 18 8b 48 00 04 00 00 00 - 00 00 00 00 00 00 00
00 ..H.............
0012f4dc 00 00 00 00 00 00 00 00 - 02 00 00 00 88 04 e5
00 ................
0012f4ec 10 00 e5 00 10 00 00 00 - 8c 8d 45 01 01 00 00
00 ..........E.....
0012f4fc 88 f5 12 00 96 3a 90 30 - 01 00 00 00 01 00 00
00 .....:.0........
0012f50c ca 6a e1 77 10 00 e5 00 - 00 00 00 00 00 00 00
00 .j.w............
0012f51c 68 f5 12 00 48 f5 12 00 - e6 66 e1 77 00 00 00
00 h...H....f.w....
0012f52c 00 00 00 00 00 00 00 00 - 00 00 00 00 ff ff ff
ff ................
0012f53c 03 00 00 00 ff ff ff ff - 05 00 00 00 00 00 00
00 ................
0012f54c 00 00 00 00 00 00 00 00 - 00 00 00 00 06 00 40
00 ..............@.
0012f55c 04 00 08 00 00 01 00 00 - 88 8d 45 01 01 00 00
00 ..........E.....
0012f56c 03 00 00 00 01 00 00 00 - 01 00 00 00 94 8d 45
01 ..............E.
0012f57c 01 00 00 00 10 00 e5 00 - 06 00 00 00 c8 f5 12
00 ................
0012f58c 7b 36 90 30 02 00 00 00 - 01 00 00 00 01 00 00
00 {6.0............
0012f59c 01 00 00 00 10 00 e5 00 - 00 00 00 00 01 00 00
00 ................
0012f5ac 01 00 00 00 01 00 00 00 - 01 00 00 00 00 00 00
00 ................
0012f5bc 00 00 00 00 20 03 00 00 - 30 02 00 00 18 f6 12
00 .... ...0.......
Click to expand...
 

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