Word 2000 problem

[wa0goz]

My wife has Word 2000 on her computer. 350MHz with 192 M RAM with
Win98SE. She can create documents OK. When she tries to print them, Word
hangs and the Word bar in her task bar blinks blue and the Microsoft
Word at the top blinks blue. She can't shut down without doing a
ctrl/alt/del.

I can bring the file she created over to my computer with Word
2000 on it and it prints with no problems.

I notice that in the list of documents, when she does a ctrl/alt/delete,
there is a same name file with a tilde in front of it so the file must
still be open.

She can't even get to the print box to choose a printer. As soon as
she clicks on print the problem starts.

She can print from other applications.

If she opens Word and then brings the document into Word it works.
However, if she double clicks on a .doc file in Explorer, Word opens to
the document OK but then she can't print. The blue flashing starts and
she has to ctrl/alt/del to get out.

Also, if she opens by double clicking on a .doc file, the icons in the
lower left corner don't work. If she opens Word and then opens a .doc
file, all is OK.

Weird.

Anyone have any idea what's happening on her computer please?

Henry

 

[wa0goz]

My wife has Word 2000 on her computer. 350MHz with 192 M RAM with
Win98SE. She can create documents OK. When she tries to print them, Word
hangs and the Word bar in her task bar blinks blue and the Microsoft
Word at the top blinks blue. She can't shut down without doing a
ctrl/alt/del.

I can bring the file she created over to my computer with Word
2000 on it and it prints with no problems.

I notice that in the list of documents, when she does a ctrl/alt/delete,
there is a same name file with a tilde in front of it so the file must
still be open.

She can't even get to the print box to choose a printer. As soon as
she clicks on print the problem starts.

She can print from other applications.

If she opens Word and then brings the document into Word it works.
However, if she double clicks on a .doc file in Explorer, Word opens to
the document OK but then she can't print. The blue flashing starts and
she has to ctrl/alt/del to get out.

Also, if she opens by double clicking on a .doc file, the icons in the
lower left corner don't work. If she opens Word and then opens a .doc
file, all is OK.

Weird.

Anyone have any idea what's happening on her computer please?

Henry

Sorry for bad manners, but I forgot to add what I've already tried.

1. I changed the Normal.dot file to Normal.old and let Word make a new
Normal.dot file. Not effective -- no change.

2. I put in the Office 2000 CD and told it to repair my Office products.
Not effective -- no change.

3. I un-installed Office 2000 and re-installed Office 2000. Not
effective -- no change.

Summary. All I've done hasn't changed a thing. When I open Word first
and bring in a file, it prints OK. When I double click on a .doc file
in Windows Explorer and try to print, I get the taskbar Word segment and
the top heading of Word blinking at me in blue. I have to ctrl/alt/del
to get out of Word. If I make a fresh document in Word, it prints OK.

Thanks

Henry

 

[Mr Nobody]

I had a problem kinda like that with labels several years ago. As I recall
all I had to do was empty the temp folder in the windows directory. I had
not changed anything prior to that. Hope this helps you!

Mr Nobody

 

[wa0goz]

I emptied the Windows/Temp file with not effect. The problem remains.
Any other suggestions anyone?

Henry