Word 2000 problem

[Bill Lioio]

I have Word 2000 as part of Microsoft Works Suite that
came with my Dell computer. All of a sudden when I tried
to access Word documents on my zip drive, Word started
locking up my computer. I couldn't fix the problem so I
tried to un-install and reinstall Word 2000. It appeared
that I had done this successfully until I tried to open a
document. I was challenged to enter my product
registration info. I used the 25 character key that is on
my Word documentation and it's telling me that it's not
correct! This has become a real mess. I still don't know
what caused the original problem. What do I do to prove
that I am a legitimate registered user?

 

[Bill Lioio]

I've dealt with the product key problem, but Word is still
crashing when I try to do anything in it. I have gotten
the message Fatal Exception 0E has ocurred at
017F:BFF9DFFF. Any suggestions?

 

[Suzanne S. Barnhill]

Try the troubleshooting steps at
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word

 

[wanderde]

This is the exact problem. I have used word 2000 for
years. Since Monday 14/7 when I try to open MS-Word the
computer

locks up and has to be restarted. I have run Norton's AV
including getting the latest updates and the scan tells me
no viruses were found.
I have unitalled MS-Works Suite 2000 which includes MS-
Word, reinstalled it and run another scan and still no
luck - Word locks the computer. When I do a CTRL+ALT+DEL
I get messages about the syetem being low on resources, I
have to wait for tasks to end etc. and end up having to
restart the computer.

Please let me know what happens and how you solved the
problem.

 

[Suzanne S. Barnhill]

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word