Word 2000 produces illegal operation and shuts down

[Jorge E. Jaramillo]

I have an IBM Pentium II of 350 Mhz with Win 98 SE and Office 2000. When I
open Word and type a line and hit enter, the "the program has performed an
illegal operation and will shut down" appears. I uninstalled and re
installed Office twice but the problem continues.

Any ideas on how to solve this?

Thanks in advance

JeJ

 

[Dian D. Chapman, MVP]

Uninstalling/reinstalling RARELY fixes the problem.

Make sure your temp folder is clear and check for addins that may be
causing a problem. See these articles for details...

Maintaining Your Computer
http://www.mousetrax.com/maintain.html

Add-ins...One of Word's Most Common Problems
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=282

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html

 

[Don Phillipson]

I have an IBM Pentium II of 350 Mhz with Win 98 SE and Office 2000. When I
open Word and type a line and hit enter, the "the program has performed an
illegal operation and will shut down" appears. I uninstalled and re
installed Office twice but the problem continues.

You will get better advice in some of the msnews NGs
especially for Word or Office. Mention your version of
the app when you post. Some positively require updates
or upgrades.

 

[Jorge E. Jaramillo]

Thanks a lot for this advice. I read the article, run word with the /a
operator and it runs perfectly. I searched and found the startup folder but
there was nothing there.

Any other idea? Please

 

[Jorge E. Jaramillo]

What's the server name for the msnews news groups?

 

[Dian D. Chapman, MVP]

Check to see if you have the Acrobat 7 addin...or other addins. Check
under Tools > Templates and Addins...but also under Control Panel for
Add/Remove Software. I believe Acrobat 7 is now uninstalled from
there. And you may have other addins in there causing issues.

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html

 

[Dian D. Chapman, MVP]

You ARE accessing the MSNewsgroups. Have no idea what Don is talking
about????...nor how you are viewing this group.

The direct NG server name is: msnews.microsoft.com

See this article for more info:

How to Get Help
http://www.computorcompanion.com/LPMArticle.asp?ID=124

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html

 

[Jorge E. Jaramillo]

Thanks for clarifying this, that is the same news server I am checking.

 

[Jorge E. Jaramillo]

Hi dian

I checked but the Templates Addins only shows the Normal.dot template

Any other ideas please? It still runs fine with the /a switch

 

[Dian D. Chapman, MVP]

But did you also check Control Panel/Add and Remove Software?

I believe Acrobat 7 changed its method and no longer uses a regular
template addin...but does an addin install. I don't use Acrobat, but
was told this by someone who does use it. You have to unstall the Word
addin to remove that. So check your control panel.

The bottom line here is that if the /a switch worked...SOMETHING is
causing the problem by conflicting as an addin. The problem is you've
got to find it. If you HAVE checked all these locations...I'm sorry,
but I don't know what else to tell you other than make sure you did
check everything as explained in the emails and articles.

Maybe someone else will have an idea that I've missed and will pass it
along.

Good luck!

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html

 

[Jorge E. Jaramillo]

Hi Dian
I checked and Acrobat 5 is installed and no addin.

I am seriously thinking of formating but I want to leave that as the last
resource

 

[Dian D. Chapman, MVP]

You mean reformatting your hard drive...SHEESH! That's kinda like
killing a fly with an elephant gun! ;-) I just don't understand folks
who reformat so easily. I haven't done that in years and the thought
makes me cringe...too much work putting all my stuff back together the
way I like it.

Acrobat 7, I believe, is the version that has the addin through
Add/Remove software. So if you have ver 5...then there should just be
a template in your startup...assuming THAT is the problem. I can't
remember the exact name, but I think it starts with PDF (maybe
PDFwriter.dot???) Maybe someone knows and will jump in.

Since it's simply a matter of an addin causing the problem...which we
know due to it works with the /a switch...you'll save yourself a ton
of hassle by just looking for the problem DOT versus reformatting your
whole hard drive!

I have a free utility on my web site that will give you all your Word
default...including your startup directory path. You can use that to
try to find the problem. And you can also search for *.dot to locate
all templates and look for one in a startup path (or some PDF dot...or
some dir that is suspicious?).

If you want the utility...you can download it here:
http://www.mousetrax.com/Downloads.html#wordoptions

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html