Word 2000 Professional locks up loading Normal.dot

[Eric]

All of the sudden, Word 2000 Pro (SP3) started locking up whenever we tried
to open the program. I deleted Normal.dot, and tried to open the program so
it would generate a clean template. It still failed. Outlook, Excel, and
Powerpoint also failed to open.
I then uninstalled Office 2000 Pro, and reinstalled (including all service
packs). Outlook, Excel, and Powerpoint all function normally...and I was
able to re-apply the customized templates in each. Word still fails.
We can get Word to open using the WINWORD.EXE /a command option (opens
without any templates and add-ins), but it continues to lock up if we try to
open any files created with a template. Additionally, when opened with the
/a option, Word will not save a new "normal.dot" template. I thought that
forcing a clean template would solve the problem. There are no known
viruses, worms, or trojans on the system.
We're running Windows XP HE with SP2. Short of reformatting the drive and
installing everything again...I'm wondering if something has corrupted in the
registry. If so, is there an Office 2000 registry cleaner?
In Windows 98, you could actually delete your registry and it would
re-create itself in a clean version. Can I do this in Windows XP HE?

Thanks

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm for other
suggestions.

 

[TF]

When running in Safe Mode, Word will not/cannot create a normal.dot. See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm



: All of the sudden, Word 2000 Pro (SP3) started locking up whenever we
tried
: to open the program. I deleted Normal.dot, and tried to open the program
so
: it would generate a clean template. It still failed. Outlook, Excel, and
: Powerpoint also failed to open.
: I then uninstalled Office 2000 Pro, and reinstalled (including all service
: packs). Outlook, Excel, and Powerpoint all function normally...and I was
: able to re-apply the customized templates in each. Word still fails.
: We can get Word to open using the WINWORD.EXE /a command option (opens
: without any templates and add-ins), but it continues to lock up if we try
to
: open any files created with a template. Additionally, when opened with
the
: /a option, Word will not save a new "normal.dot" template. I thought that
: forcing a clean template would solve the problem. There are no known
: viruses, worms, or trojans on the system.
: We're running Windows XP HE with SP2. Short of reformatting the drive and
: installing everything again...I'm wondering if something has corrupted in
the
: registry. If so, is there an Office 2000 registry cleaner?
: In Windows 98, you could actually delete your registry and it would
: re-create itself in a clean version. Can I do this in Windows XP HE?
:
: Thanks