Word 2000 Registry information missing message

L

Leab

I have Win98SE and Office Professional 2000 SR-1. Last week I had a problem with ZoneAlarm which locked up my internet connection until I completely removed the program and also had to uninstall IE Explorer 6 (am back to 5.5). At the same time I started getting this message whenever I try to use any Office applications: "Required registry information is missing and this application cannot run. Please rerun setup to correct this problem." I have tried the suggestions in the Microsoft Knowledge Base (re-run setup, repair office, un and re-installed several times). I can't use the Windows Installer cleanup tool as my version of msi.dll is 2.0+. I've followed the instructions in this newsgroup regarding Norton Antivirus (disable the auto scan) and turned off certificates in IE. Does anyone have any other suggestions? Thanks.
 
L

Leab

An update to this problem: I found an article in the Knowledgebase that explains how to remove the Office2000 installation completely. I did not realize that it left a lot of files behind after the uninstall. Once I followed the instructions in the article, I was able to reinstall without getting the error message.
 

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