Ok. I've got it now. Let me think on this one. My initial thoughts are
either a permissions problem or Anti Virus still. But I'll give it some more
thought.
Terry
: Yes that is not a problem.
:
: Maybe it's not perfectly clear what the problem is, or maybe you're just
: troubleshooting. If it's the latter, thanks and sorry for the following.
If
: it's the former, let me try to clear up what the difficulty is:
:
: Word seems to work just fine (on ALL the computers). The network seems to
: work fine in all respects. The only problem arises when we open a file
from
: the network, modify that file, and then use "Save As" to save the modified
: file with a new name back to the network. That is when the error occurs
(see
: IOWAAmy's first post for the error message). It does not matter if you
try
: to save to the same location or a new location ON THE NETWORK, you can
only
: save the "Originally named" file, not with a new name.
:
: We CAN save any NEW file to the network, and we can also save a file that
: has been modified FROM a different computer. It's just that if I have a
file
: from the network directly and then go to save that same file with a
different
: filename back to the network directly, that's when the error message
arises.
:
: I hope that's somewhat clearer as to the problem. If not, maybe IOWAAmy
can
: chime in again as she seemed to be somewhat more succint than I.
:
: "TF" wrote:
:
: > Can you open Windows Explorer and move or copy one of these documents
from
: > the server to your local hard drive? Can you open it from Word when it
is on
: > your local drive?
: >
: > Terry
: >
: > : > : Hi Suzanne,
: > :
: > : thanks for the replies, but Norton CE does not seen ti have a dll file
: > : called officeav. I have also looked at your link page, and there is
no
: > : choice of "Options" available from which the library could be deleted.
: > Also,
: > : LiveUpdate does work on the computers and it is current (it's run
daily).
: > :
: > : Lastly, I do not have the problem described in the link, as we CAN
open
: > : files, we just cannot 'save as' a "modified" file. I can "Save" the
: > modified
: > : file, just not with a new filename. I know you're probably clear on
that
: > and
: > : simply pointed me to a link in relation to how to remove the
potentially
: > : offending library, I thank you for that, it just seems that as that
dll is
: > : not on my computer, that's obvioulsy not the problem.
: > :
: > : If you have any other ideas, please let me know as this is very
: > frustrating.
: > : Our current work flow is to save the modified document (save as) to a
: > local
: > : drive, and then save that new document back to the network. Certainly
not
: > : the most efficient, but at least it works.
: > :
: > : "Suzanne S. Barnhill" wrote:
: > :
: > : > In that case (courtesy of Office MVP Beth Melton), If Norton AV was
: > : > installed at one time then the DLL for the Office Plug-in could
still be
: > : > registered.
: > : >
: > : > Search for : officeav.dll
: > : >
: > : > If you find it then go to Start/Run and run the following command:
: > : >
: > : > regsvr32 /u "<path>\officeav.dll"
: > : >
: > : > Here is a KB article that provides a few additional details. It does
: > : > not include information on Norton CE but it will contain additional
: > : > details on the unregister command if you need them:
: > : >
http://support.microsoft.com/?kbid=329820
: > : >
: > : >
: > : > --
: > : > Suzanne S. Barnhill
: > : > Microsoft MVP (Word)
: > : > Words into Type
: > : > Fairhope, Alabama USA
: > :
: > : > Email cannot be acknowledged; please post all follow-ups to the
: > newsgroup so
: > : > all may benefit.
: > : >
: > : > : > : > > Hi Suzanne,
: > : > >
: > : > > I cannot find an "Office Plug-in" for my virus checker. (BTW, I
just
: > : > noticed
: > : > > it's actually "Symantec Antivirus - Corporate Edition" rather than
: > Norton
: > : > > itself. But as it's the same manufacturer, I always called it
: > Norton.)
: > : > >
: > : > > Also, a comment, we've had the corporate edition as updated for
: > several
: > : > > years now, and never had this problem prior to the MS Web update.
: > Anyway,
: > : > > I'm open to any fix, so if you can let me know how to try to
remove
: > the
: > : > > 'Office Plug In' I'll sure give it a try.
: > : > >
: > : > > Thanks
: > : > >
: > : > > "Suzanne S. Barnhill" wrote:
: > : > >
: > : > > > Disable its Office Plug-in and see if that helps (it does in
many
: > : > cases).
: > : > > >
: > : > > > --
: > : > > > Suzanne S. Barnhill
: > : > > > Microsoft MVP (Word)
: > : > > > Words into Type
: > : > > > Fairhope, Alabama USA
: > : > >
: > : > > > Email cannot be acknowledged; please post all follow-ups to the
: > : > newsgroup so
: > : > > > all may benefit.
: > : > > >
: > : > > > : > : > > > > Hi TF,
: > : > > > >
: > : > > > > I am logged in as the Administrator, although my assistant is
not.
: > I
: > : > have
: > : > > > > the same difficulty as her, and it matters not if we access
the
: > drive
: > : > via
: > : > > > a
: > : > > > > mapped drive or through the root tree (I don't know what UNC
Path
: > : > means).
: > : > > > >
: > : > > > > We DO use Norton Antivirus. Why should that make any
difference?
: > : > > > >
: > : > > > > Thanks in advance for your reply.
: > : > > > >
: > : > > > >
: > : > > > >
: > : > > > >
: > : > > > > "TF" wrote:
: > : > > > >
: > : > > > > > And another question: you're not using Norton Anti Virus,
are
: > you?
: > : > > > > >
: > : > > > > > --
: > : > > > > > Terry Farrell - Word MVP
: > : > > > >
: > : > > > > >
: > : > > > > >
: > : > > > > > :I am experiencing the exact same issue in a peer to peer
: > : > environment
: > : > > > > > : that one of our clients have. They are using Microsoft
Office
: > XP
: > : > on
: > : > > > > > : and XP machine and their server is running Window's 98. I
am
: > : > anxious
: > : > > > > > : for any input you guys may find on this issue.
: > : > > > > > :
: > : > > > > >
: > : > > > > >
: > : > > > > >
: > : > > >
: > : > > >
: > : >
: > : >
: >
: >
: >
