Word 2000 SP-3 Address Lookup Crashes with Outlook 2003

[Rich B]

Please can anyone help in this problem that is consistently reproducible on
different machines.




Windows 2000 SP3

Word 2000 SP3

Outlook 2003 SP1



Single Outlook profile (set as default profile) which has a single user
mailbox that connects to an Exchange 2003 SP1 Server.



Outlook address book with the option set in the e-mail profile to show as
last name then first name = 'File As (Smith, John)'



The Outlook address book is set as default.





Create an address entry in the address book. Close Outlook.





Go to word and open the 'Envelopes and Labels' component. Click the address
book icon and watch work Crash.



Now if the address book profile is set to show as 'first name then last name'
instead of 'last name then first name' there is no problem.





Please can anyone offer a solution?



This client is a law firm and just invested in license for Outlook 2003 and
Exchange 2003. Least to say they are not happy as they refer all client by
last name.



Thanks in Advance for any help.





Richard Burnett

Director



Clarity Forms Co., Ltd.

11/14 Soi Ruam Rudee,

Wireless Road

Bangkok, 10330

t : +66 (0) 2 689 6315-6

f : +66 (0) 2 689 6317

m : +66 (0) 6806 4004

e : richard_AT_clarityforms.com

w : www.clarityforms.com

 

[Beth Melton]

Is there a reason they aren't also using Word 2003?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Rich B]

Hi Beth,

Yes. Cost of licensing. This firm isn't committed to upgrade on the desktop
at this time.

Do you know if there is any fix for this problem?

WBR,

Richard

 

[Beth Melton]

Unfortunately I'm unable to reproduce the issue, since I don't have
your exact setup, in order to determine if it is actually a bug or if
there is a third party conflict or problem in configuration. I'll see
what I can find out but it may take a few days. I'll post to this
thread once I hear something.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Rich B]

Many Thanks Beth... I'll keep watching!

Best Regards,

Richard

 

[Rich B]

Hi Beth and the group,

I've recreated the problem in a complete fresh install. Don't even need the
exchange server. Just Work 2000 SP3 and Outlook 2003 (/SP1 optional)...
Fails ever time if address book name order is last then first.

A bug in the product. What's the next step? Can MS fix it or what do i tell
my client who needs this feature? you just need to spend $15,000 to upgrade
your MS Word.

Any thoughts anyone?

Richard

 

[TF]

I presume you meant Word 2000 (not Work 2000).

Outlook 2003 is ONLY compatible with Office products from its own version of
Office. The way Outlook Contacts functions was changed completely between
Outlook 2000 and Outlook 2003.

As a policy, we never upgrade customers' Outlook clients when upgrading
Exchange servers until the customer is ready to upgrade Office completely -
not just Outlook. The Office package integration has improved from version
to version and OL2003 is incompatible with Office 2000. It isn't a bug: it
is incompatibility.

Terry Farrell

: Hi Beth and the group,
:
: I've recreated the problem in a complete fresh install. Don't even need
the
: exchange server. Just Work 2000 SP3 and Outlook 2003 (/SP1 optional)...
: Fails ever time if address book name order is last then first.
:
: A bug in the product. What's the next step? Can MS fix it or what do i
tell
: my client who needs this feature? you just need to spend $15,000 to
upgrade
: your MS Word.
:
: Any thoughts anyone?
:
: Richard
:
:
:
: : > Unfortunately I'm unable to reproduce the issue, since I don't have your
: > exact setup, in order to determine if it is actually a bug or if there
is
: > a third party conflict or problem in configuration. I'll see what I can
: > find out but it may take a few days. I'll post to this thread once I
hear
: > something.
: >
: > --
: > Please post all follow-up questions to the newsgroup. Requests for
: > assistance by email can not be acknowledged.
: >
: > ~~~~~~~~~~~~~~~
: > Beth Melton
: > Microsoft Office MVP
: >
: > Word FAQ: http://mvps.org/word
: > TechTrax eZine: http://mousetrax.com/techtrax/
: > MVP FAQ site: http://mvps.org/
: >
: >
: > : >> Hi Beth,
: >>
: >> Yes. Cost of licensing. This firm isn't committed to upgrade on the
: >> desktop at this time.
: >>
: >> Do you know if there is any fix for this problem?
: >
: >
:
:

 

[Rich B]

Outlook 2003 is ONLY compatible with Office products from its own version
of
Office.

Well how can I explain this to a customer that has just invested $'s into
purchase Outlook 2003 to upgrade all of it's Outlook 2000 clients. This was
never mentioned prior to installing and it insalls with out any warning or
notice. Everything else works fine between the two products from this
client's perspective. Only the one small thing as documented. If this
feature works perfectly in Word 2000 when the Outlook address book name
order 'first, last' but word crashes when the name order is 'last, first' do
you really consider this as incompatibility?

How do I explain to my client? Can MS refund?

The way Outlook Contacts functions was changed completely between
Outlook 2000 and Outlook 2003.

Maybe but it works perfectly if the name order is the other way around.

 

[TF]

As I explained in a previous posting, the way that the name order is
reversed changed between OL2k and OL2k3. You will not find anywhere that
states OL2003 and Word2K are fully compatible.

It is the Office Suite that has compatibility, Word with Excel with Outlook
with Access and so on using the same version. You can install multiple
versions of Office onto the same computer, but you cannot realistically
expect the version from suite to integrate fully with a different version.

If the client uses Exchange server, he is permitted under Exchange licensing
to use the latest version of the client (Outlook) on the workstations.
There's no need to purchase new Outlooks: Exchange client licences the OL
client.

Terry

:
: > Outlook 2003 is ONLY compatible with Office products from its own
version
: > of
: > Office.
:
: Well how can I explain this to a customer that has just invested $'s into
: purchase Outlook 2003 to upgrade all of it's Outlook 2000 clients. This
was
: never mentioned prior to installing and it insalls with out any warning or
: notice. Everything else works fine between the two products from this
: client's perspective. Only the one small thing as documented. If this
: feature works perfectly in Word 2000 when the Outlook address book name
: order 'first, last' but word crashes when the name order is 'last, first'
do
: you really consider this as incompatibility?
:
: How do I explain to my client? Can MS refund?
:
: > The way Outlook Contacts functions was changed completely between
: > Outlook 2000 and Outlook 2003.
:
: Maybe but it works perfectly if the name order is the other way around.
:
: > As a policy, we never upgrade customers' Outlook clients when upgrading
: > Exchange servers until the customer is ready to upgrade Office
: > completely -
: > not just Outlook. The Office package integration has improved from
version
: > to version and OL2003 is incompatible with Office 2000. It isn't a bug:
it
: > is incompatibility.
: >
: > Terry Farrell
: >