Word 2000 SR-1 form printing anomaly

[Terry Farrell]

My first thought is that the printer driver must be partially corrupt. The
fields will update before printing, so the driver may be the problem. Try
deleting and reinstalling the printer.

If that fails, would you let us know what are in the fields as that may help
us diagnose the problem.

 

[Rick Sierk]

Win2000 Professional, SP4, Word 2000 SR-1
Daily, I receive docs from a contractor. Their form is one table, one row
has a 6 row/2 column table inserted, with fields. The whole doc is then
protected . In order to respond on their form, I remove the protection thru
the RTF mechanism. I add my response, resave as a doc and then print either
to a laser printer or a system PDF print driver. This has worked flawlessly
for over a year now. Suddenly today, when I attempt to print, all of their
prefilled fields go away. The table(s) remain, the static text remains, but
their fields become empty. A print preview shows the document correctly,
but hit the print button and the fields empty before the print is made.
This happens both to the printer and the PDF printer. This happens when
printing from both DOC and RTF versions of the file. Unable to defeat this
new behavior, I printed from another workstation and all was nominal. On my
offending workstation I performed a cold boot but same problem. I opened an
older doc of the same kind which had not exhibited this printing behavior.
Now it did. So, I figure some variable got switched in my computer but I
haven't a clue what it could be. Since this prints OK from other
workstations, it doesn't seem likely that sending a sample file would shed
any light. Any suggestions gratefully received. Rick Sierk

 

[Rick Sierk]

I find that I'm still out-of-whack. But if I Protect Document Comments, the
{FORMFIELD} prefilled text fields will hold their contents for printing.
Still interested in what could have changed to initiate this strange
behavior. Rick