Word 2000 stopped working

[Kristie Cochran]

I'm running WinXP (home) and Office 2000. Word stopped working for some
unknown reason. Excel still opens and runs fine. I tried to do a repair
from the install disk, but I get an error during the repair. I have
uninstalled, rebooted, then re-installed Office 2000, downloaded each
service pack and run each one, and Word still will not open. I've run a
partial virus scan (scanned my c drive) and have no viruses. The error
message that I get when trying to run Word is that it experienced an error
and needs to close.

Not sure what to do now.

TIA,
Kristie

 

[TF]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm


: I'm running WinXP (home) and Office 2000. Word stopped working for some
: unknown reason. Excel still opens and runs fine. I tried to do a repair
: from the install disk, but I get an error during the repair. I have
: uninstalled, rebooted, then re-installed Office 2000, downloaded each
: service pack and run each one, and Word still will not open. I've run a
: partial virus scan (scanned my c drive) and have no viruses. The error
: message that I get when trying to run Word is that it experienced an error
: and needs to close.
:
: Not sure what to do now.
:
: TIA,
: Kristie
:
:

 

[Jay Freedman]

I'm running WinXP (home) and Office 2000. Word stopped working for
some unknown reason. Excel still opens and runs fine. I tried to do
a repair from the install disk, but I get an error during the repair.
I have uninstalled, rebooted, then re-installed Office 2000,
downloaded each service pack and run each one, and Word still will
not open. I've run a partial virus scan (scanned my c drive) and
have no viruses. The error message that I get when trying to run
Word is that it experienced an error and needs to close.

Not sure what to do now.

TIA,
Kristie

Hi Kristie,

Try the troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm.

 

[Kristie Cochran]

I actually found that article after I posted my problem and found that one
of my templates is bad. I haven't had time yet to figure out which one it
is. I moved all of my templates into another folder and scanned them for
viruses (there were none). Word is working fine for me now and now I just
have to find time to test each template to see which one got messed up.

Kristie

 

[Johan]

Hi!

I got similar problem on Monday.

First I run winword.exe with switch a=> winword.exe /a and my Word programme
worked again.

I renamed Normal.dot to Normal.old and after that everything looks fine.