Word 2000 takes a long time to open Word X file

[Michael Y]

Word X template is used to create a new simple text only Word
document. The new Word document is opened in Word 2000 under Windows
2000. It takes a long time to open and at the bottom of the screen
there is some blurb about virus scan being requested. I have Norton AV
2004 on the Windows 2000 machine, but the wierd thing is that as soon
as I click anywhere outside Word 2000 so that it loses focus and then
immediately click back on Word 2000 the slow document has now opened.
I do not have this problem with Word documents created in Word 2000
and viewed in Word 2000. Any ideas about what is in the Word X created
document that is slowing things down?

Of course, the Word X created document opens quickly in Word X.

Thanks,

Michael

 

[John McGhie [MVP - Word]]

Hi Michael:

Chances are, it's the Word X template which is visible to the PC but not
accessible. I am not really sure.

When you open a document, Word hands a "File Before Open" event to Norton.
In the case of a document, it opens several files: the Document, the
Template, the AutoRecovery files, the Backup files, and the Lock file.

If any of those are slow arriving, Norton will hold things up. It could be
that both Norton and Word are both attempting to access the template at the
same time. Clicking away from Word releases the pending request for the
template, so Norton can take a look at it and then hand it back to Word when
Word next asks for it.

To test this, attach the document to your Normal template on the Mac before
sending it to the PC. Note: there are up to ten other files and resources
linked into a Word document that can cause this, so finding it can be a bit
of a hunt. One way to find out if it is an external resource is to log the
PC off the network and pull the network cable before attempting to open the
document. If the Network is not there, the PC won't hang around waiting for
it. If the document then opens quickly, you will know that the cause is
"something on the network".

Cheers


This responds to article <[email protected]>,

Word X template is used to create a new simple text only Word
document. The new Word document is opened in Word 2000 under Windows
2000. It takes a long time to open and at the bottom of the screen
there is some blurb about virus scan being requested. I have Norton AV
2004 on the Windows 2000 machine, but the wierd thing is that as soon
as I click anywhere outside Word 2000 so that it loses focus and then
immediately click back on Word 2000 the slow document has now opened.
I do not have this problem with Word documents created in Word 2000
and viewed in Word 2000. Any ideas about what is in the Word X created
document that is slowing things down?

Of course, the Word X created document opens quickly in Word X.

Thanks,

Michael

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]

 

[Michael Y]

Hi Michael:

Chances are, it's the Word X template which is visible to the PC but not
accessible. I am not really sure.

When you open a document, Word hands a "File Before Open" event to Norton.
In the case of a document, it opens several files: the Document, the
Template, the AutoRecovery files, the Backup files, and the Lock file.

If any of those are slow arriving, Norton will hold things up. It could be
that both Norton and Word are both attempting to access the template at the
same time. Clicking away from Word releases the pending request for the
template, so Norton can take a look at it and then hand it back to Word when
Word next asks for it.

To test this, attach the document to your Normal template on the Mac before
sending it to the PC. Note: there are up to ten other files and resources
linked into a Word document that can cause this, so finding it can be a bit
of a hunt. One way to find out if it is an external resource is to log the
PC off the network and pull the network cable before attempting to open the
document. If the Network is not there, the PC won't hang around waiting for
it. If the document then opens quickly, you will know that the cause is
"something on the network".

Cheers

Wow. I naively figured I was just opening my one file. I will look
into your suggestions.

Thanks,

Michael

 

[John McGhie [MVP - Word]]

Yeah... Word holds as many as 30 files open for each document it has
open, depending on how cruel you are being to it at the time

I forgot all the dictionaries and load libraries and things. Word is a very
good customer of the file system

This responds to article <[email protected]>,

Wow. I naively figured I was just opening my one file. I will look
into your suggestions.

Thanks,

Michael

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]