Word 2000 - this program has caused a general protection fault

S

Susie Kelly

For the last two days I've been unable to use Word. When I
try to run the program a message comes up saying it has
performed an illegal operation and will close down.

The details are:

WINWORD caused a general protection fault
in module APLWIN02.DLL at 0016:000087fe.
Registers:
EAX=0000408f CS=407f EIP=000087fe EFLGS=00000246
EBX=00000000 SS=4f2f ESP=00008954 EBP=00008956
ECX=00003387 DS=408f ESI=00000000 FS=0000
EDX=0000ffff ES=0000 EDI=00008b56 GS=0000
Bytes at CS:EIP:
66 26 ff 77 62 66 ff 76 0a 9a 70 33 7f 40 1f c9
Stack dump:
89964157 419fd8c9 00000000 4f2f896a 00004157 00000000
00000000 00000000 ffff17bf 527f0000 116cffff 000041d7
00000000 00000000 00000000 fcdc0000

This has happened since somebody sent me a Word document
that would not open.

I've uninstalled and reinstalled Word 2000 twice to no
avail. Have also installed Word 97, same result, program
will not run.

This is the third time I've tried to post this message to
the board, the other two haven't appeared, if this one
doesn't I suppose I'll just have to give up trying and
probably never find the answer.

Thanks to anybody who can help.

Susie
 

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