Word 2000 will not open pst startup screen

[NCat]

Word 2000 opens the splash screen with the product name, my serial nimber and
my name but goes no further. Can open W2k by using run/winword.exe /a.
Renamed normal.dot and open from the run. W2k still hangs on the opening
screen. Noted that CPU usage goes to 100%. Program will close with error
report.
No add-ins. Any ideas on what is going on. No new programs installed,
except MSoft security updates. Have uninstalled and re-installed. Nada.
Please help.

NCat

 

[Suzanne S. Barnhill]

You've already tried some of the techniques detailed in
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. Try working
through the rest.

 

[Jay Freedman]

Word 2000 opens the splash screen with the product name, my serial
nimber and my name but goes no further. Can open W2k by using
run/winword.exe /a. Renamed normal.dot and open from the run. W2k
still hangs on the opening screen. Noted that CPU usage goes to 100%.
Program will close with error report.
No add-ins. Any ideas on what is going on. No new programs
installed, except MSoft security updates. Have uninstalled and
re-installed. Nada. Please help.

NCat

The fact that the /a switch works means that you have a corrupted add-in or
normal.dot template. Run through the entire procedure at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm to isolate the
fault and remove it.

 

[NCat]

Thanks for the info. Tried all of the methods in that FAQ. Moved normal.dot
to all startup paths. Still no luck. Even brought a new normal .dot from a
working installation. Anything different to try?

NCat

 

[Jay Freedman]

Nowhere in that article does it say anything about moving normal.dot
*to* any startup path. It says to remove all templates *from* Startup,
or at least change their extensions so they aren't recognized as
templates. It also discusses removing or renaming normal.dot -- so
there is no normal.dot anywhere on the disk -- and restarting Word.
Did you do those steps?

It's also possible that the problem is caused by a COM add-in (one
that isn't a .dot file). Read
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx and
http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
to find out how to locate any COM add-ins, and temporarily remove them
if there are any.