Word 2000/ Winword caused error in Winword.exe, will now close

[jack s]

I diligently followed the troubleshooting directives to
address my inability to open Word 2000 without crashing as
outlined in KB Article # 236319, I completely uninstalled
and reinstalled the program several times, all to no avail.

I suspect the problem lies in the Global Template, but
when I tried to rename normal.dot, I got an error message
telling me I did not have access to do this (this is a
home system), that the file was probably in use (the
program was closed). I can open the program using the "/a
switch" method, but there must be a better way. I've
scanned for viruses, but nothing was reported infected.

I'd apprecite any insights, because I've wasted days
trying to fix this problem. Thank you in advance.

 

[Terry Farrell]

Jack

Try starting your computer from cold and before opening any applications,
use Windows Explorer to rename normal.dot as normal.bad. If Windows is still
failing to let you rename it, see
http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm

--
Terry Farrell - Word MVP



I diligently followed the troubleshooting directives to
address my inability to open Word 2000 without crashing as
outlined in KB Article # 236319, I completely uninstalled
and reinstalled the program several times, all to no avail.

I suspect the problem lies in the Global Template, but
when I tried to rename normal.dot, I got an error message
telling me I did not have access to do this (this is a
home system), that the file was probably in use (the
program was closed). I can open the program using the "/a
switch" method, but there must be a better way. I've
scanned for viruses, but nothing was reported infected.

I'd apprecite any insights, because I've wasted days
trying to fix this problem. Thank you in advance.

 

[jack s.]

That did it. You're a genius-thank you from the bottom of
my heart.

-Jack