word 2000

[D]

I am getting the following error message.
WINWORD caused an invalid page fault in
module MSO9.DLL at 0177:30905909.
Registers:
EAX=00f205bc CS=0177 EIP=30905909 EFLGS=00010202
EBX=00f204c4 SS=017f ESP=0062f304 EBP=0062f320
ECX=00000000 DS=017f ESI=00f20488 FS=0da7
EDX=000003ff ES=017f EDI=00000092 GS=0000
Bytes at CS:EIP:
8b 49 3c 3b ca 0f 8c 47 54 1c 00 5f 5e c9 c2 08
Stack dump:
00f20488 00000001 00f20488 00000001 00f2017f 00f20488
00000000 0062f374 3090579b 00f204c4 00000000 00000004
00000001 00000000 00000001 00000000

I tried clean-boot and advanced clean-boot, but the
problem still exists. what do I do????

 

[Neil]

Try this:

On the taskbar, click Start, point to Find, and then click
Files and Folders.
On the Name & Location tab, type mso9.dll in the Named
box, and then click Find Now.
In the list of files found, right-click mso9.dll, and then
click Rename. Type mso9.old, and then press ENTER.
Repeat steps 1 through 3 to find the Winword.exe file and
rename it to Winword.old. Close the Find dialog box.
On the taskbar, click Start, point to Settings, and then
click Control Panel.
In Control Panel, double-click Add/Remove Programs.
On the Install/Uninstall tab, click Microsoft Office 2000
in the list of installed programs, and then click
Add/Remove.
In the Maintenance Mode dialog box, click Repair Office.
In the Reinstall or Repair dialog box, click Repair errors
in my Office installation, and then click Finish.



Taken from:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;302602

 

[Beth Melton]

When do you encounter the error? When Word starts? Saving? Opening?

What version of Word are you using? What patches do you have
installed?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Add this newsgroup to Outlook Express!
news://msnews.microsoft.com/microsoft.public.application.errors

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Guest]

The error comes when attempting to open any WORD document
or a new WORD document. It is MS office 2000 professional
I am not aware of any patches. I have updated windows
patches, but not OFFICE. Today I performed a fix
recommended by Symantec but it did not work. I relocated
ccApp.exe to the StartUp folder.
Thanks, D

 

[Suzanne S. Barnhill]

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm for some
general troubleshooting tips.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[D]

We are almost there...
I ran "winword.exe /a. and found that WORD worked. Now I
need to change the file names to Normal.old or whatever,
and I cannot. It won't let me. any suggestions?

-----Original Message-----
See

http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.ht
m for some

 

[Suzanne S. Barnhill]

You can't rename Normal.dot while Word is open, and you may need to clear
out temp files in order to do it. See
http://www.gmayor.dsl.pipex.com/what_to_do_when_word_crashes.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.