P
Pat Johnston
I am helping someone diagnose a problem they're having
with their Word 2000 application. When going into a Word
document all she gets is the opening screen to Word and
then her whole computer effectively shuts down. The
hourglass hangs and she can't access any other programs.
I've been trying to see how much RAM is being used at
this point but I can't get into the dialog box to
determine this. We've tried uninstalling and
reinstalling Word from her CD but the same result
occurs. All other apps. appear to be operating fine.
Any ideas? Suggestions? Thanks much!
with their Word 2000 application. When going into a Word
document all she gets is the opening screen to Word and
then her whole computer effectively shuts down. The
hourglass hangs and she can't access any other programs.
I've been trying to see how much RAM is being used at
this point but I can't get into the dialog box to
determine this. We've tried uninstalling and
reinstalling Word from her CD but the same result
occurs. All other apps. appear to be operating fine.
Any ideas? Suggestions? Thanks much!