Word 2000

[Brian]

The toolbar with "File", "Edit", "View", etc. is now gone
from my Word application. I cannot right click and get
toolbars as an option to add them back. Any
recommendations?

Thanks.

 

[Jeff Foster, MCSA]

I have a user that has the exact same problem. All the toolbars are gone.
The rulers are still visible and he has the little document layout buttons
down at the bottom. When he opens Word, it will open to a blank document
and he can type away. He has limited functions using the keyboard shortcuts
(alt-s, alt-q, etc). Has anyone seen this before?

I have tried running a repair install on Office but there was no change in
Word - still no menu or shortcut bars. My next step will be to reinstall
Office completely but I'm hoping someone has a fix for this because I'm not
looking forward to having to update his machine with all the patches and
bugfixes again.

Thanks,
Jeff Foster, MCSA

 

[Susan Ramlet]

Hi, Jeff,

Try deleting the user's default template: normal.dot. Word will
re-generate one with default settings.

 

[Susan Ramlet]

Have you checked for viruses? Also see if there might be more than one copy
of normal.dot on the workstation, and see if there are any files in the Word
Startup directory that might be causing weirdness (the startup directory
location can be found under Tools|Options|File Locations|Startup), or if
there are any add-ins running (Tools|Templates and Add-Ins).

 

[Jeff Foster, MCSA]

Haven't thought about checking for viruses...I'll do that today.

The only copies of normal.dot when he ran a search were the ones in the
different users directories (documents and settings>username>application
data>blah blah blah). When I went into his computer to replace the default
template in the Office directory, I found it missing, so I just copied in
the one from my PC, but like I said, that didn't change anything.

I'm afraid I can't check the startup or add-in things you mentioned. He has
no menu bar so I can't access "Tools" or "edit" or "file" or anything like
that.

If I don't find a virus (which I don't expect to), I will probably just
break down and uninstall the whole dang Office program and then reinstall.
Heck, I may just go ahead and install Office XP.

Jeff Foster, MCSA

 

[Susan Ramlet]

Hi, Jeff,

Don't copy in any new normal.dot file. Word will create a default one by
itself if it's missing. Delete his copy in his username directory. (It
might be a good idea to either delete or rename the other ones in the
system, in case one of those is the corrupt one and is somehow being used).

Oh--RIGHT. No menus...sorry. Check in c:\program files\microsoft
office\word\startup (which may be your default location).

 

[Jeff Foster, MCSA]

Thanks. That fixed it.

Jeff Foster, MCSA

The last time my menus and toolbars disappeared, it was a corrupt Data
key, which an uninstall will not fix. See

http://www.mvps.org/word/FAQs/Customization/DataKeySettings.htm

for information on the toolbar settings stored in the data key.

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