Sounds like a corrupt Normal.dot. Search for all Normal.dot files (I
suspect there is more than one), rename those you find to
OldNormal.dot. Word will create a new one upon starting.
If this resolves the problem, any customizations can be copied to the
new Normal.dot via the Organizer (Tools/Templates and Add-Ins) Once
this is complete OldNormal.dot can be discarded. If the problem still
exists then you can delete the new Normal.dot and rename your
OldNormal.dot to Normal.dot.
If this doesn't resolve the problem then there are additional
troubleshooting steps found in this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~
Beth Melton
Word FAQ:
http://mvps.org/word
TechTrax eZine:
http://mousetrax.com/techtrax/
MVP FAQ site:
http://mvps.org/
