word 2001: Customize toolbars - no toolbar names

[VinceV]

I have one Mac user who is experiencing menu issues with Word 2001. I
have updated to the Cumulative Patch from September 03 and the problem
persists.

I have tried deleteing the word preferences file, no change.
I have tried deleting the Normal template, no change.
I tried a Normal template from a working install, no change.

In frustration I added a keyboard shortcut to bring up the customize
window. When I ran it on the affected machine all of the toolbar
names were missing from the toolbars tab. I could click the check
boxes and the appropriate toolbar would appear so I'm guessing that
there are other problems afoot.

Can anyone point me in the right direction?

VinceV

 

[Dayo Mitchell]

Have you looked at
http://www.mvps.org/word/FAQs/WordMac/Word2001Menus.htm

Dayo

 

[VinceV]

Have you looked at
http://www.mvps.org/word/FAQs/WordMac/Word2001Menus.htm

Dayo

Yes I have, I've tried each of the fixes on the page with no luck.

The one thing that is unique in my case is that the toolbar names are blank
when you attempt to select them via the customize menu.

Vince

 

[Beth Rosengard]

Hi Vince,

I've never heard of this one before. Unless someone has a better idea, I
guess your best bet is to try an Office uninstall/reinstall. Here's the
procedure:

-- If these files are important to you, back them up on external media for
later reinstallation:

Normal Template: Applications>Microsoft Office 2001>Templates
My Templates (your custom templates): same as above
Custom Dictionary: System Folder>Preferences>Microsoft
AutoCorrect List (Office ACL English): same as above
Preferences/Settings files for the other Office applications.

[In this case, DO NOT reinstall the Normal template or prefs.]

-- Download the Office 2001 Remover from
<http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/down
load/office2001/RemoveOffice.xml&secid=10&ssid=3&flgnosysreq=False>. DO NOT
use the remover from the Office 2001 CD; it is not up-to-date.

-- With all Office applications closed, run it. That searches your hard
disk, and particularly your System folder, to make sure everything is
removed.

-- Rebuild the desktop.

-- Reinstall Office 2001 from the CD and reinstall any of the Value Pack
items that you want.

-- Start each Office 2001 application once to cause it to initialize itself.

-- Download and install the "Microsoft Office 2001 Combined Update 9.0.4"
from Mactopia.com
(<http://www.microsoft.com/mac/download/default.asp#Office2001>).

-- Rebuild the desktop.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[John McGhie [MVP Office Systems -- Word]]

Hi Vince:

That information is stored in the Word Preferences 2001 file. Delete that,
then reboot the machine and see if that brings it right.

Cheers

Yes I have, I've tried each of the fixes on the page with no luck.

The one thing that is unique in my case is that the toolbar names are blank
when you attempt to select them via the customize menu.

Vince

--

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John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]