Well, I asked some people and heard of one more thing that might help, short
of a remove and reinstall. In System Folder, Prefs, there is a PPC
Registration Database file, which apparently acts like a hightech
preferences file for the entire Office suite. Try moving that file, plus the
entire contents of the Prefs: Microsoft folder, and hiding them elsewhere,
and see if that works.
See here for a summary of known 3rd party extension conflicts, and see if
any of those apply to you:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;273015
I came across a comment from John McGhie that may possibly apply to you?
"1) Did you recently install Office Service Release 1 for Office 2001? If
so: that's the culprit. If you renamed or moved any components before
installing SR-1, you get a "partial" upgrade and crash on start-up is the
classic symptom." The answer is remove and reinstall.
This is the list of troubleshooting remedies (from
http://word.mvps.org/FAQs/WordMac/Word2001CrashesAndHangs.htm), and I think
you've done just about all of them. It doesn't mention extension conflicts,
but you've checked that. The extensions test doesn't need a fresh Prefs
file to be valid, but it would probably be more valid with a fully updated
office. You could try upping the memory all the way to 48MB (strongly
advised) but considering what other things haven't worked, I doubt it will
make a difference.
* Apply the Service Release
* Rebuild the Desktop
* Allocate More Memory (we suggest 48 MB if you are having trouble)
* Rebuild Your Preference Files
* Rebuild the Normal Template
* Remove Haxies and Add-ins
* Update your Font Manager
* Debug Your Fonts Collection
I'm actually not sure what updating the font manager would be, because this
isn't my list. I don't think I have a Font Manager, I suspect the Adobe Type
Manager control panel does not count.
Maybe something in there will help out--if not, I guess its remove and
reinstall....
Dayo
On Removing and Reinstalling Office 2001.
You will need the Combined Updater and the Remove office tool from the web
(the remover on the CD is faulty):
http://www.microsoft.com/mac/downloads.aspx#Office2001
Backup:
Any templates you may have created, or add-ins you may use:
Look in Apps: MS Office: Templates: My Templates
also Apps: MS Office: Office: Startup (check all folders)
Your Normal template (in Apps: MS Office: Templates)
Preferences for Office (the entire Microsoft folder in System Folder: Prefs)
If you use Office Manager, then backup Office Managers Prefs as well, to
save recustomizing it. Remove Office will not touch Entourage data, which is
stored in the MS User Data folder. If you have to create a new Normal
template, you will not be able to restore any keyboard shortcuts saved in
it, nor any changes you have made to the default toolbars. You will be able
to recover your macros, styles, and custom toolbars.
Run Remove Office, restart computer and empty trash.
Reinstall Office 2001 from the CD. Start each application once and exit, to
force it to initialize itself.
Install whatever you want from the Value Pack, etc, before updating.
Rebuild your desktop on restarting. Then run the combined updater (download
from
http://www.microsoft.com/mac/downloads.aspx#Office2001)
Start each application again.
Steven P. Driska said:
Dayo Mitchell said:
Hi Steve,
Do some small extensions tests before going all the way to a Remove and
Reinstall.
By the way, if it does come to remove and reinstall, download the Remove
Office tool from Mactopia as the one included on the CD is faulty. Be sure
to back up all Templates, Normal, and the Prefs folder first, also MS Office
Manager Prefs if you use that.
You can boot with all extensions off by holding down the shift key as it
restarts, which generally tells you whether it is actually an extensions
conflict. However, I can't remember whether Word will actually launch if
certain extensions aren't loaded, so while I suggest you try it, it might
not work. On the other hand, it should give you an error message rather
than the problem you cite. [please let me know what happens]
Dayo, thanks for the suggestions.
I got the same behavior with all extensions off. Word launched, but the
project manager window didn't display icons. I selected Word document,
it opened a new window, and quit without crashing.
Then I tried starting up using just the extensions you list below, and
got the same response. BTW, early on in this process, maybe before I
posted here, I reinstalled Office 2001, so I'm now referring to the
9.0.1 versions of office applications. Should I update to the 9.0.4
versions next?
Although I tried these things you suggested, I hadn't thrown away old
preferences files from Office; was this something that should have been
done to make the test valid?
I'm beginning to wonder if the problem is really not Word, but something
else going wrong that affects Word but not other programs. Any way, all
suggestions are welcome. Thanks again.
-Steve
If Word won't launch with no extensions at all, try booting with only the
extensions Word needs on--which I think (from studying what I have loaded
and what Conflict Catcher tells me) would be:
MS Clipboard Library
MS Component Library
MS OLE [anything] [3 of these]
MS Structured Storage
If Word will launch and stay launched in either of those cases, then it is
probably worth doing the manual extensions conflict search, as I don't think
removing and reinstalling will fix an extensions conflict.
Hope something helps.
Dayo
Steven P. Driska said:
I should think an intermittent hardware failure would show up more places
than just Word crashing. I'm running Word 2001 and 9.2.2 too but when I
just
had this problem, restarting fixed it. I've only needed to reset PRAM when
my system bombs out entirely, so I don't think you should go there for a
Word error.
A Remove and Reinstall would take out Word 98 too, so maybe you don't want
to do that just yet.
If you can reliably reproduce the error, it might be worth doing a test
for
extensions conflict, but I assume you don't have Conflict Catcher or other
software that makes this easier? Try booting with all extensions off,
although that might require some manual adjustment to turn on the
extensions
Word needs.
Mayo, thanks for the suggestions. No, I don't have conflict catcher so
I'm saving that possibility for last.
Have you tried removing any add-ins from the Word start up folder?
There is nothing in the Word folder in the Startup folder of the Office
folder.
IIRC crashing on launch can be related to corrupt fonts. "Remove all fonts
from your System folder except for the Apple fonts. If that fixes it,
then
start restoring your fonts. Put half of them back and see if Word crashes
on startup. If not, try the other half. Then cut that in half, etc.
until
you isolate the font that's causing the problem and delete it." [Quote
from
Beth Rosengard]
I tried this leaving in the system fonts folder only the 14 or so fonts
that are identified in their get Info windows as coming from MacOS
9.2.1. Still didn't work.
Do you have Virtual Memory on? (although you only need to set it to 1 mb).
Yes, set to 1Mb.
Sounds like it might be time to play with extensions - I can't remember
if I tried that or not.
Or should I try removing all versions of office?
Any advice on this? Thanks for your help,
-Steve
Hope something helps,
Dayo
:
I'm having a recent problem with Word 2001. It launches, opens a new
document, and quits without a crash. A similar thing happens if you drag
a Word doc onto the Word2001 icon. I will appreciate any advice.
Maybe the first time this happened there was a type 1 error, but
preferred
memory allocated to word was very large, about 40 Mb.
Excel, PowerPoint, and (I think) Entourage all open OK.
basic hardware facts: blue/white G3 300 MHz with 700 MB ram, OS 9.2.2
Office 2001 SR 1 installed in November 2003 from a university site
license
CD, updated so the application versions were 9.0.4.
I tested these applications to see if they worked in November, and they
did, at first.
Office 98 still lives on the same computer, and it still works.
Around January 20, 2004 I started having trouble.
I thought I updated Netscape from 7.01 to 7.02 at around that time.
Viewing the extenisions folder by date to see if new extensions had been
modified/added in that time frame, the obvious suspect was a folder from
Real Networks containing Java stuff and plug-ins (I upgraded RealPlayer
at
about that time). But the extension manager control panel doesn't
recognize any of these things as extensions, so I don't think they were
causing an extension conflict. I moved this folder to the desktop and it
didn't make a difference. Netscape doesn't seem to use extensions, as
far
as I can tell, so I didn't find any to remove.
I tried removing Word's Normal Template. Didn't help.
I tried removing every preference file that had Microsoft, Office, or
Word
in the name. Office made new one. That didn't help either.
Rebuilt the Desktop.
Along the way there were some crashes that required Disk First Aid to
clean up after restart.
DiskWarrior 3 is installed on the machine, and in a few other instances I
got warnings that something was damaged, so I booted off DW CD (OS X
version) and used it to rebuild the directory on the hard drive. Not
really major repairs needed.
I am beginning to wonder about intermittent hardware failure.
I also wonder if I should remove Office 98, but it's the only thing that
I
can use for Word right now, and there was not a problem before.
Would resetting PRAM help?
Thanks for any help you can offer.
-Steve Driska
