Word 2002 Closes Abruptly

[Ted]

This problem has recently surfaced...

When I click on the Word icon, it opens to a blank page on the right and
show me some file names of Word documents on the left and then abruptly shuts
down!

 

[Herb Tyson [MVP]]

The usual causes are:

1. Misbehaving add-in.

2. Corrupted Normal.dot.

3. Corrupted registry entry (usually the Data key).

This article describes how to troubleshoot the problem:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

(My first guess would be #2. Solution: rename or delete Normal.dot. In
Windows Explorer, you will probably need to set it to show hidden/system
files in order to find Normal.dot to rename/delete it.)

 

[Terry Farrell]

Or in this case, a possible dead mapped drive in Explorer.

 

[Ted]

Hi Terry,

I'm working on the solutions in both responses....can you tell me what is 'a
possible dead mapped drive in Explorer' and how that impacts on it and the
'to do'.

 

[Ted]

I have tried implementing the fixes that got outlined in the weblink. I click
on a Word document and it opens and closes abruptly - you can still see there
are files llisted on the left hand side when it briefly opens with the blurb
about "Word has recovered the following....."

 

[Terry Farrell]

In Windows Explorer you set up drive mapping to a drive that no longer
exists.

Terry

 

[Terry Farrell]

Sounds more like a possible printer driver problem. Have you got a
compatible printer driver installed and set as the Windows default? Possibly
it is corrupt or out of date?

Terry