Word 2002 crashes on Insert Bullet button

[Ray]

Office XP Standard fully patched. When logged in as the user, this causes a
crash in Word:

Open a new document
Type: This is an outline <Enter>
Click the Bullets button.

Word crashes every time. It does not crash if you click the Numbering
button.

We've uninstalled, reinstalled, Detected and Repaired, given the user local
admin privileges (Windows 2000 Pro fully patched). No change.

However, if we log in as the local administrator, it works perfectly every
time.

Any and all guesses are greatly appreciated!

Ray

 

[Mike Storms]

See my post just 18 threads before yours ("Word 2003 crashes making bulleted
list", 2/7/2004 2:24 PM). Must be a related problem, though my Word crashes
on both bulleted and numbered lists. Hopefully someone will respond to one
of our posts.

Have you recently installed Norton Anti-Virus or Norton Anti-Spam or eFax?
My Word crashes started around the time I installed these products. I also
have run Detect and Repair, and uninstalled and reinstalled--with no
success.

Good luck!

Mike

 

[Suzanne S. Barnhill]

Disable the Office Plug-in in Norton AntiVirus; it causes many conflicts.

 

[Mike Storms]

Suzanne,

Thanks for your suggestion. However, I have already completely uninstalled
Norton Anti-Virus and uninstalled and reinstalled Word 2003, and I still
have the problem. I'm sure you're right, that the Office Plug-in in Norton
Anti-Virus caused the problem, but uninstalling must not remove some
registry settings (or something). Any suggestions on how to clean up my Word
installation?

Mike

 

[Margaret Aldis]

I don't have any special knowledge of this problem, but the two things I
would try are:

Format > Bullets and Numbering and reset all the panes.

Try starting Word with the /a switch. If that clears the problem then rename
Normal.dot for the user who sees the crashes.

 

[Ray]

Thanks, Mike. I'll let you know what I find. At least I have a few things to
try now. We use Norton Corporate Edition and it is not an issue for anyone
else (1,000+ users). I don't know if she has eFax installed, though.

Ray

 

[Ray]

Deleting that gallery list registry key fixed it immediately!

Ray