Word 2002 document saving issue

[Kevin J]

Hello all, I am having trouble with one workstation on a
10/100 Ethernet network. There are 2 servers both W2k but
one is an Exchange server. The issue is; when the user
attempts to save a document that is being stored and
accessed from the fileserver through a mapped drive an
error occurs stating the connection to server cannot be
found. As a result the document is saved as a ~wrl file.
When diagnosing the error the mapped drive is working and
access can be established. Restoring the file works but
the user is extremely agitated. I have not had success
resolving this issue. I have checked the cabling and patch
cables, they pass and are CAT5 compliant. Any ideas?
Thanks
Kevin

 

[Suzanne S. Barnhill]

Terry Farrell, who is currently hors de combat, is the expert on this, but
this sounds like the "SMB packet signing" error that he frequently writes
about. Have a look at "Client, Service, and Program Incompatibilities That
May Occur When You Modify Security Settings and User Rights Assignments" at
http://support.microsoft.com/?kbid=823659. It's all geek to me, but perhaps
you can make sense of it.