Word 2002 fails to update NUMPAGES correctly on printing

[JR]

Since loading (some) Office XP patches and hotfixes,
multipage documents will no longer correctly print
NUMPAGES.
E.G. in a 147 page document with 2 sections and a
different first page header in section 1, on screen shows
Page 1 of 147.
Both with and without the 'Update fields on print' option
set, asking for One page may give page 1 of 147, but
asking for all pages or a multiple gives Page 1 of 1, Page
2 of 2 etc.
I suspect a hotfix post SP-2 dated July 27th 2003 but
cannot find anything other than KB 823961 describing it.
I would like to know if it is the problem and how I may
remove it.

Otherwise, can anyone help?

 

[Brian]

This is a common problem being experience by a significant amount of people.
I have contacted microsoft, and so has one of the MVPs for this newsgroup.
They told me to reinstall Office XP to fix the problem, which may or may not
work for you. It did seem to work on the one machine I've tried it on so
far. The microsoft tech is supposedly trying to escalate the issue, but
I'll have to wait and see if they follow up with me. In the meantime,
please see various posts from last week for more information.

Brian

 

[Suzanne S. Barnhill]

Meanwhile, see http://www.mvps.org/word/FAQs/AppErrors/PageXofY.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[JR]

Thanks, Brian.
How does reinstallation leave the system?
Does this mean repatching? And if so how do I avoid
the 'problem' patch?

JR