Word 2002 mail merge with XP station

[rswetz]

Folks,
I have just upgrade my station to XP and it seems a
feature that I use is not working. I can file/send
(successfully) to mail reicipent a mail message through
to our Groupwise post office but for some reason when I
do a mail merge the processing happens on the bottom of
the screen but nothing happens (no mail goes out). Is
their a log file that I can look to have me figure what's
going on or perhaps a debuging symbol that I can turn on
to see more detail. By the way I am an Administrator on
my XP station
Thanx
rob

 

[Peter Jamieson]

I doubt if anyone in here will be able to help unless they are also
Groupwise users who have encountered the same problem. In fact, if you have
a Groupwise expert on hand, that is probably your best bet for solving this
problem. But
a. when you say "XP" do you mean Windows XP, Office (or perhaps Word) XP,
or both?
b. what exactly were you using before?
c. is Groupwise set up to be the default e-mail package on your system (you
can look at Control Panel|Internet|Programs I think)
c. has Outlook been installed during the upgrade?
d. are you aware of using any Outlook profiles?

I'm just wondering whether something has updated a mail profile, and whether
or not it is possible to get it back to how it was. Unfortunately, my
experience of Word /mailmerge/ is that in later versions it seems much more
dependant on having either Outlook or Outlook Express installed and selected
as the default e-mail package.

 

[rswetz]

a. when you say "XP" do you mean Windows XP, Office (or
perhaps Word) XP, or both?
-----Yes Windows XP and Office XP
b. what exactly were you using before?
--------- Windows 98 and Office XP
c. is Groupwise set up to be the default e-mail package
on your system (you can look at Control
Panel|Internet|Programs I think)
--- Yes it in set to Groupwise. Again I can send a
single mail and that works fine (connecting to post
office BLA BLA going out) but when I send to multiple
people through mail merge and using a list I get some
errors displayed really fast on the window that I cannot
read. Darn this Del computer I guess it is just to
fast. Where is the old gateway 3000 that I use to have.
I was hoping some Microsoft developer (in Word) could
tell me the name of the log file or to set a debug symbol
to ON so that the message would be of use to someone (me)
so I can debug it. I know a couple of developers at
Microsoft so I guess it might cost me a couple of beers
with their wizdom or I can spend some money and log a
tech support call.
c. has Outlook been installed during the upgrade? Yea
Outlook is on my box
d. are you aware of using any Outlook profiles? No I got
away from Outlook a while ago.
Do you know of any other setting in microsoft besides the
Control Panel|Internet|InternetOptions|Programs that
control the link between Word and an email package
because this sounds to me like the problem ( you hit
it). Maybe specifically somewhere it still thinks my
email package is outlook not Groupwise. But again Weird
because a single mail receiptent mail message goes out
fine.
thanx for the response.
rob

 

[Peter Jamieson]

d. are you aware of using any Outlook profiles? No I got

away from Outlook a while ago.
Do you know of any other setting in microsoft besides the
Control Panel|Internet|InternetOptions|Programs that
control the link between Word and an email package
because this sounds to me like the problem ( you hit
it). Maybe specifically somewhere it still thinks my
email package is outlook not Groupwise. But again Weird
because a single mail receiptent mail message goes out
fine.

Well, I'm at the limit of my knowledge in this area, but as far as I know
a. when you use a Send To from an application such as Word, you are in
essence using the SendTo verb as defined in the registry for the current
default e-mail client. I don't know what the requirements are for that to
work, but I don't think MAPI support is a requirement. So it is possible
that all that stuff still works fine because MAPI is not involved, or
because the relevant bits of MAPI have not changed.
b. when you merge to e-mail, Word definitely requires MAPI. In fact, I thnk
that for at least some purposes, Extended MAPI (as opposed to Simple MAPI)
is required. However, Word has always used MAPI for this, so the question
then is "what has changed in MAPI?"

And that's where the whole Outlook thing comes into play, because the MAPI
dll may well have been updated when you installed WinXP. Also, the profiles
that people tend to think of as Outlook profiles (partly because you usually
only see the profile editor when Outlook is installed) are really MAPI
profiles which tell the MAPI spooler stuff about what to use to deliver mail
and so on. So the fact that you are not using Outlook is not necessarily
relevant - you probably still need a profile so that MAPI knows how to
handle stuff given to it.

There is a program called FIXMAPI that mucks around with MAPI dlls, trying
to set up the correct one for you, but I wouldn't attempt to use it before
lokking up its documentation (probably on MSDN or in the Knowledge Base).

I was hoping some Microsoft developer (in Word) could
tell me the name of the log file or to set a debug symbol
to ON so that the message would be of use to someone (me)
so I can debug it.

I don't think you'll find any of them here as we're all volunteers. But I
did ask the Outlook people a while back if there was some way of logging all
MAPI traffic (seems like a sensible facility to have) but the answer was
"no". They could have been wrong, so...

I know a couple of developers at
Microsoft so I guess it might cost me a couple of beers
with their wizdom or I can spend some money and log a
tech support call.

....I'd be interested to know what you manage to find out, if anything,.

Sorry I couldn't help more.