Word 2002: Options Always Revert to Default

[Earl Grey]

Hello:

I have Word 2002 on Win XP Home SP 2. Recently I noticed that all the
settings in Tools - Options had reverted to the defaults. I redid all my
settings, saved them and closed the program. When I re-opened the
program, the selections were back at the defaults.

I deleted normal.dot and re-opened Word. I made my selections in Tools -
Options and they remained so long as the program was opened. When I
closed Word I was asked whether I wanted to save changes to normal.dot.
I agreed. But the next time I opened Word, the settings were back at the
defaults!

How can I get Word to maintain my settings in Tools - Options? Thanks
for your help.

Earl Grey

 

[Suzanne S. Barnhill]

Sounds like Normal.dot is not being saved. As a temporary fix, you can use
Shift+File | Save All to ensure that it gets saved, but you need to figure
out why it's not being saved. It you are running Adobe Acrobat 7, see the
last section of http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm

 

[Earl Grey]

Thanks, Suzanne. I'll give it a try.

Earl Grey