Word 2002 post-Service Pack 3 hotfix package

M

MJ

I need this hotfix - when I search MS's site for it, I only get articles
describing the hotfix package - maybe I'm blind, but I can't see where to
download the hotfix in these articles. Where is the actual download of the
hotfix?

Thanks in advance for any/all replies!
 
G

garfield-n-odie

To quote Word MVP Jay Freedman's reply to a similar question in another
group:

"As is the case for all MS hotfixes, you need to call Product Support
Services and request it. The link in the "Hotfix Information" section
<http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS>
eventually leads you to a page where you can find the right contact
number. To save you some slogging through unfriendly web pages, the
number in the US is 800-936-4900; outside the US, see
http://microsoft.com/worldwide.

The paragraph that talks about costs is unnecessarily scary. If you
confine your discussion to requesting the hotfix, and don't ask any
questions about unrelated problems, there will not be any charge for
the support call."
 
M

MJ

Thanks so much!!

garfield-n-odie said:
To quote Word MVP Jay Freedman's reply to a similar question in another
group:

"As is the case for all MS hotfixes, you need to call Product Support
Services and request it. The link in the "Hotfix Information" section
<http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS>
eventually leads you to a page where you can find the right contact
number. To save you some slogging through unfriendly web pages, the
number in the US is 800-936-4900; outside the US, see
http://microsoft.com/worldwide.

The paragraph that talks about costs is unnecessarily scary. If you
confine your discussion to requesting the hotfix, and don't ask any
questions about unrelated problems, there will not be any charge for
the support call."

I need this hotfix - when I search MS's site for it, I only get articles
describing the hotfix package - maybe I'm blind, but I can't see where to
download the hotfix in these articles. Where is the actual download of the
hotfix?

Thanks in advance for any/all replies!
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