Word 2002 Save Problem

[Bryan C]

We are running WIN 2000 with all the patches and office XP
SP1.

Some of our people are having issues where they are
working on standard no frills documents and goto save and
the whole word application either hangs and you have to
hard reboot or just exits and saves nothing at all.

This is for both documents on the local drive and on
network drives. No error messages are coming up, but
sometimes it does try and do an autorecover of that
document when you get back into word.

Any Ideas? No viruses that we have detected either.

 

[TF]

Bryan

This sounds like the SMB Signing bug that came with Windows 2000 SP3. You
either need to disable SMB Signing or upgrade to SP4.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

We are running WIN 2000 with all the patches and office XP
SP1.

Some of our people are having issues where they are
working on standard no frills documents and goto save and
the whole word application either hangs and you have to
hard reboot or just exits and saves nothing at all.

This is for both documents on the local drive and on
network drives. No error messages are coming up, but
sometimes it does try and do an autorecover of that
document when you get back into word.

Any Ideas? No viruses that we have detected either.

 

[Bryan C]

Terry
I think you misunderstood. The Windows 2000 is patched as
far as it will go, including hotfixes. The Office is only
at SP1 though. Everything worked fine with this
arrangement for a long time and now just started doing
this and now many of the users are having the exact same
problem.

Bryan

 

[TF]

Bryan

Well it still describes the symptoms of SMB signing and I was sure that was
resolved in SP4. I cannot guess how SMB signing would have been enabled
though. Either that or you have a nasty problem with your network switching.

Terry

Terry
I think you misunderstood. The Windows 2000 is patched as
far as it will go, including hotfixes. The Office is only
at SP1 though. Everything worked fine with this
arrangement for a long time and now just started doing
this and now many of the users are having the exact same
problem.

Bryan

 

[Bryan C]

OK I can buy that. How do I turn off or check to see if
SMB signaling is on?

Bryan

 

[Guest]

Are you running Norton Anti-Virus? If so, you may be
having a problem with the Microsoft Office Plug-in.

 

[TF]

Bryan

I know that it is done through Group Policy editor. You will need to ask on
a Windows Server Newsgroup for the details - I'm not that familiar with
Windows Server to feel comfortable advising making those sort of changes.

Terry

OK I can buy that. How do I turn off or check to see if
SMB signaling is on?

Bryan

 

[Bryan C]

OK one last thing this seems to be happening to users even
on local documents, not network ones. Would it still be
the same thing?

Bryan

 

[TF]

Bryan

No it wouldn't - not if this happens to local documents. SO that rules out
the server and most of the network. However, this has to be something in
common with all your workstations and that would include Anti Virus and
Printers (assuming they are networked). I'd start by looking at those next.
Do you have anything else 'non-standard' such as some third party
application that works with Office apps? A document management utility or
Endnote utility - something of that sort?

Terry

OK one last thing this seems to be happening to users even
on local documents, not network ones. Would it still be
the same thing?

Bryan