Word 2002/XP Exceptions - problem Solved

[phillg]

I have Word 2002 / XP pro on a laptop. Word opened a
document and after a few seconds it generated an error msg
and sometimes hung. This happened for all files. I
disabled NortonAV but this didn't help. After spending
lots more time searching for a solution, I copied one of
the word files to the shared drive of a PC runing W98 and
word; opened the file there OK made a small mod and saved
it back to the share. Copied it back to correct locatin on
laptop. Since then had no problems with Word/XP? Enabled
Norton AV and still OK. There is NO SIGN of a normal.dot
file on the laptop? Should there be? There is a Normal.fmt
file with type Stitch? An idea what this is?
I hope this helps someone else!

 

[Suzanne S. Barnhill]

Normal.dot is a hidden file in Word 2002. You have to set the folder options
in Windows Explorer (Tools | Folder Options) to show hidden files and
folders.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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