G
Gerald Brocato
I purchased a new Dell with Works Suite. Word 2002 was one
of the components. It appears under "Programs" but when
you try to open it, a box titled Windows Installer trys to
install it but a message comes up "The patch package could
not be opened, verify that the patch package exists and
that you can access it, or contact the application vendor
to verify that this is a valid windows installer patch
package". I have tried to uninstall it but the same
message comes up. I did find the message is is Windows
Installer error 1635. I feel like a ping-pong ball going
back and forth between Microsoft and Dell. Neither seem to
have a desire to solve the problem only refer me to web
sites that are not very helpful. I'm a novice at computers
so if anyone can help with this problem, I'd be most
appreciatiive.
GB
of the components. It appears under "Programs" but when
you try to open it, a box titled Windows Installer trys to
install it but a message comes up "The patch package could
not be opened, verify that the patch package exists and
that you can access it, or contact the application vendor
to verify that this is a valid windows installer patch
package". I have tried to uninstall it but the same
message comes up. I did find the message is is Windows
Installer error 1635. I feel like a ping-pong ball going
back and forth between Microsoft and Dell. Neither seem to
have a desire to solve the problem only refer me to web
sites that are not very helpful. I'm a novice at computers
so if anyone can help with this problem, I'd be most
appreciatiive.
GB