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Message: [QUOTE="Wiley, post: 4763139"] I've tried all of the suggested activities. None worked. The error message is the clue. The version numbers for Outlook and Word are different. I don't know how to get Outlook up to the same version as Word. Outlook needs to be version 11.8026.8036, but I don't know where that update resides or the specific process to get it done. Uninstalling Outlook, then reinstalling from the source disk, always leaves me at 11.8010.8036. Doing an online Office update doesn't change anything. My assumption is that the uninstall does not fully clean up everything and the reinstall thinks that it has already been updated. Thanks for the suggestion, but I'm still looking for a solution. [/QUOTE]