Word 2003 blue Screen Crash

M

MAMBO_MAN

This is a re-post from 3-18-04
No answer previously to this query
------------------------------------------------------------------
Have A Dell Dimension 4600, CPU = 2.4, Memory = 51
20 GIG Hard Driv
WinxXP Home Editio

All elements of Office XP Standard work fine, except for Word '03.
Every time I attempt to open it, I get a Blue Screen crash with
PAGE_FAULT_IN_NON_PAGE ARE
STOP 0X0000005
(0XFFFFFDF8
0X000000000
0X8053434
OX0000000

BEGINNNING DUMP OF PHYSICAL MEMORY.

No driver conflict is described on the screen.

I have faithfully followed the MSFT knowledge articles concerning
different ways to attempt to fix this startup problem--including:
Deleting the Word data key in the registry,
Re-naming Normal.dot,
Looking in all the office start-up folders (nothing in them),
Deleting the files in the temporary internet folder,
Starting Word with the /a switch
(worked, in that I could at least open Word in Windows).

Attempted to start Word (no /a switch used) in windowsXP safe
mode & still got the blue screen crash.

When I attempt to either repair or remove office via the control
panel ("add & remove"), I repeatedly get a blue screen crash about
two thirds the way through the installation set-up screen in windows
(Using the "detect & repair" option off the help screen of Word 03
accessed with the /a switch still results in the same blue screen.

In other words, I cannot repair or remove office via the control
panel or via the detect-repair option in word 03 itself

I tried to use the Microsoft online support with the following result
I clicked on the button that stated that the problem occurs on my compute
(Not some other computer which is not online at the time)
after I click on this button, I get a blue screen crash.

I already scanned my pc with Norton Anti-virus with negative findings
Also defragged & used chkdisc ("error-checking") with no help

I do not get any other consistent blue screen crashes with any othe
computer activity

Question:
1) Any suggestions on steps I might have missed?

2) Will I ultimately have to do a repair ("in-place upgrade") or
a complete new clean WINXP installation

Thanks
 
A

Andre Da Costa

When you uninstalled Word 2003, did you delete the Office 11 and the Office
10 folders in the program files group, restart and the reinstall Office XP?
The problem seems the be caused by corrupted dll. I would try my suggestion
see what happens.

Reinstall Office XP, without installing Word 2002, update it with the latest
Service Pack and Patches and the install Word 2003.

Andre Da Costa
Jamaica W.I.
 
S

Suzanne S. Barnhill

As I think you have been told before, if you can start Word with the /a
switch, then the problem is with Normal.dot, the Registry, or an add-in, and
you need to pursue these possibilities further (see
http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm, but note
that there are some add-ins that will still not show up). Since you mention
Norton AntiVirus, have you disabled the Office Plug-in? This often causes
problems in Word.
 
M

MAMBO_MAN

Thank you for your response
As stated in my initial note, I CANNOT remove word '03 or the entire Office XP '0
via either the control panel ("add & remove") or via the "repair" button in Word 0
itself accessed via using the /a switch to get into word.IN each instance, I get
"blue screen" crash

Thanks
 
M

MAMBO_MAN

Thank you for your response
I had already unchecked the "enable Office Plug-in" in Norto
Anti-virus (done a while ago) with no apparent change in th
blue screen status

Today, I again deleted the Normal.dot file, and again tried t
remove Office XP '03 (Contains Word '03) via the control panel
and again got the blue screen crash

I again looked in the startup folder & again found nothing
I will check the link you advised & see what I can do

As stated previously, I removed the word data registry ke
without any help

The main question now remains how can I remove Office X
without basically doing a complete re-install of Winx Xp as well

Thanks
 
M

mAMBO_MAN

More follow-up & details
I have narrowed the problem down to the constant re-issue by Word '03 o
a corrupted Normal.dot file after word closes
If I leave the word data registry key intact, but remove the normal.dot template
I can re-start word without problems. If I reverse the process (remove the wor
data registry key, but leave normal.dot intact), then re-start word, I get the blu
screen crash. Furthermore, when I try to remove Office XP(with the normal.do
and word data registry key deleted first) via the control panel, I still get a blu
screen crash. This also occurs when I again tried the Microsoft E-mail tech
support--with both the registry key & normal.dot first deleted--After I check th
button stating that the problem happens on the computer I'm presently using
I again get a blue screen crash
Question: Is the Word program corrupted to the point that it continues to creat
corrupted Normal.dot files (upon closing word), so that every time I open i
with the new (and continually corrupted) normal.dot file, I crash?
In other words, do I need to just do a complete fresh re-install of both Win X
and Office XP

Finally, out of curiousity, I clicked on the Normal.dot file itself (in the Document
and Settings folder) and immediately got a blue screen crash

Thanks
 
M

MAMBO_MAN

More follow-up & details
I have narrowed the problem down to the constant re-issue by Word '03 o
a corrupted Normal.dot file after word closes
If I leave the word data registry key intact, but remove the normal.dot template
I can re-start word without problems. If I reverse the process (remove the wor
data registry key, but leave normal.dot intact), then re-start word, I get the blu
screen crash. Furthermore, when I try to remove Office XP(with the normal.do
and word data registry key deleted first) via the control panel, I still get a blu
screen crash. This also occurs when I again tried the Microsoft E-mail tech
support--with both the registry key & normal.dot first deleted--After I check th
button stating that the problem happens on the computer I'm presently using
I again get a blue screen crash
Question: Is the Word program corrupted to the point that it continues to creat
corrupted Normal.dot files (upon closing word), so that every time I open i
with the new (and continually corrupted) normal.dot file, I crash?
In other words, do I need to just do a complete fresh re-install of both Win X
and Office XP

Finally, out of curiousity, I clicked on the Normal.dot file itself (in the Document
and Settings folder) and immediately got a blue screen crash

Thanks
 

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