Word 2003 Bug

[tcsgreg]

I found a bug I can replicate consistently.

Open a new document.
Insert date (ALT+SHIFT+D).
Go to File>Print.
Change Printer.
Click OK.

All of the Text scruches into blobs on the left of the page.

By setting the printer back to the original fixes the display.

Temporary Solution:
Goto File>Print.
Change Printer.
Click Close.
Goto File>Print and click OK.

 

[Jay Freedman]

I can't reproduce your 'bug' here. If there is a bug, it's probably in one
or the other of your printer drivers, not in Word. See whether there's an
updated driver on the manufacturer's web site, or at least uninstall and
reinstall the current drivers, and see if that helps.

 

[tcsgreg]

Jay,

Thanks for your response.

I can reproduce the problem on completely unrelated computers at two
completely separate sites using two completely different printers that are
attached completely different from each other. Even the computers are
different from each other. MS Office Basic was installed from the OEM at one
site where I can reproduce the problem on 4 identical computers. The other
computer I tested is my laptop where I installed MS Office 2003 Pro.

The only commonality between the two installations is that they are both
running MS Word 2003 and they both have SP1 and all the updates installed.

I plan on testing the same issue on more of my client computers. I have over
40 client sites that I can go to to test this issue.

I will write back after testing this at one or two more sites.

 

[tcsgreg]

I have now replicated the problem on another computer running Office 2003 w/o
SP1. The printers on that computer that I switched between were a PDF writer
and Microsoft Office Document Image Writer.

This bug apparently does not care about which printer only that you are
switching.

To clarify a couple of points:

1. It does not always happen the first time. I created a document then
switched printers and printed it. It was fine. Closed that document opened
another new document, repeated the process and then it happened.

2. The only way the bug appears is if you goto File > Print, switch printers
and then print the document. Just switching the printers does not cause the
screen to get messed up.

3. After the screen gets messed up, you can switch to read view and it looks
fine, closing read view will show the messed up document again.

I hope all of this helps.

Greg Keehfuss
Technical Computer Services

 

[tcsgreg]

A little more info for you to work with:

It only seems to happen while your document view is in "Print Layout". It
does not occur in "Normal" view.

 

[TF]

I cannot reproduce the 'bug'. As Jay has pointed out, this is a printer
driver corruption rather than a Word problem. I have 7 printers (a Canon
colour copier, a NPD colour copier, an Epson FX dot matrix, an Epson C64, an
Epson Stylus 1290, an Epson C4000 and a LaserJet 4050), a fax printer (GFi
FaxMaker), a PDF printer (PDF999) and Microsoft Document Imaging: I can
toggle between any/all of them as much as I like and it doesn't corrupt my
document.

Terry Farrell


:I have now replicated the problem on another computer running Office 2003
w/o
: SP1. The printers on that computer that I switched between were a PDF
writer
: and Microsoft Office Document Image Writer.
:
: This bug apparently does not care about which printer only that you are
: switching.
:
: To clarify a couple of points:
:
: 1. It does not always happen the first time. I created a document then
: switched printers and printed it. It was fine. Closed that document opened
: another new document, repeated the process and then it happened.
:
: 2. The only way the bug appears is if you goto File > Print, switch
printers
: and then print the document. Just switching the printers does not cause
the
: screen to get messed up.
:
: 3. After the screen gets messed up, you can switch to read view and it
looks
: fine, closing read view will show the messed up document again.
:
: I hope all of this helps.
:
: Greg Keehfuss
: Technical Computer Services
:
: "tcsgreg" wrote:
:
: > I found a bug I can replicate consistently.
: >
: > Open a new document.
: > Insert date (ALT+SHIFT+D).
: > Go to File>Print.
: > Change Printer.
: > Click OK.
: >
: > All of the Text scruches into blobs on the left of the page.
: >
: > By setting the printer back to the original fixes the display.
: >
: > Temporary Solution:
: > Goto File>Print.
: > Change Printer.
: > Click Close.
: > Goto File>Print and click OK.
: >

 

[tcsgreg]

Thanks for the input, but I have now tried this on 6 computers, 4 at one
client site, the other two are at two other sites and don't use the same
printers or Office installations. I do this for a living and do not have six
completely different drivers that are corrupted if I did, one of them would
be the Microsoft Document Image Writer. I don't have printing problems. I
take care of over 300 computers and plan to visit more sites over the next
few days to confirm this issue.

It only seems to happen when the document is in "Print Layout" view.

I may have found a way for you to replicate it:

1. Open Word, must be a new document.
2. View > Print Layout
3. ALT+SHIFT+D (to insert the date)
4. Press Enter 4 or 5 times to put spaces below the date
5. File > Print
6. Change Printer
7. Press OK
8. Allow it to print
9. File > Print
10. Change Printer
11. Press OK
12. Allow it to print

The display corruption does not always happen the first time you try it.

Also just switching the printer does not cause the problem, switching then
printing causes the problem.

Thanks for your help.
Greg Keehfuss
Technical Computer Services

 

[Bob Buckland ?:-\)]

Hi Greg,

Interesting.
It doesn't reproduce if you start Word in Office safe mode
(hold ctrl key when starting) but does reproduce in regular
mode with that exact sequence of steps, but not every time.
So I suspect it's a particular combination of settings.
Hmmm.

======
Thanks for the input, but I have now tried this on 6 computers, 4 at one
client site, the other two are at two other sites and don't use the same
printers or Office installations. I do this for a living and do not have six
completely different drivers that are corrupted if I did, one of them would
be the Microsoft Document Image Writer. I don't have printing problems. I
take care of over 300 computers and plan to visit more sites over the next
few days to confirm this issue.

It only seems to happen when the document is in "Print Layout" view.

I may have found a way for you to replicate it:

1. Open Word, must be a new document.
2. View > Print Layout
3. ALT+SHIFT+D (to insert the date)
4. Press Enter 4 or 5 times to put spaces below the date
5. File > Print
6. Change Printer
7. Press OK
8. Allow it to print
9. File > Print
10. Change Printer
11. Press OK
12. Allow it to print

The display corruption does not always happen the first time you try it.

Also just switching the printer does not cause the problem, switching then
printing causes the problem.

Thanks for your help.
Greg Keehfuss
Technical Computer Services >>

 

[tcsgreg]

Thank you for responding. I am going to continue testing this on more
computers (as I get time) but am convinced it is not corrupted printer
drivers.

Greg Keehfuss
Technical Computer Services

 

[TF]

Greg

I think Bob may be on the right track in suggesting that it is possibly an
add-on problem. Even following your steps very accurately, I just cannot
reproduce the problem. Have all the WSs you have replicated the problem got
networked printers or do they have a locally attached printer? If so, is it
parallel or USB connected? (Just to clarify that all the printers on my
office WS are networked and we are using ProCurve Managed Switches - mostly
10/100Mbps - over CAT6 structured cabling: one of the colour copiers has a
Gigabit connection.)

Another possible significant fact is that your script to reproduce the
problem occurs after you have printed to one printer, switch printers and
then print again. I wonder if not all the required information is being sent
on the second run because Word 'thinks' that the printer has already
received the 'significant' details.

As a test, after the first print, add another return (to dirty the
document), resave and then switch printer and print. Does it still crunch up
the page?

Terry

: Thank you for responding. I am going to continue testing this on more
: computers (as I get time) but am convinced it is not corrupted printer
: drivers.
:
: Greg Keehfuss
: Technical Computer Services
:
: "Bob Buckland ?" wrote:
:
: > Hi Greg,
: >
: > Interesting.
: > It doesn't reproduce if you start Word in Office safe mode
: > (hold ctrl key when starting) but does reproduce in regular
: > mode with that exact sequence of steps, but not every time.
: > So I suspect it's a particular combination of settings.
: > Hmmm.
: >
: > ======
: > Thanks for the input, but I have now tried this on 6 computers, 4 at one
: > client site, the other two are at two other sites and don't use the same
: > printers or Office installations. I do this for a living and do not have
six
: > completely different drivers that are corrupted if I did, one of them
would
: > be the Microsoft Document Image Writer. I don't have printing problems.
I
: > take care of over 300 computers and plan to visit more sites over the
next
: > few days to confirm this issue.
: >
: > It only seems to happen when the document is in "Print Layout" view.
: >
: > I may have found a way for you to replicate it:
: >
: > 1. Open Word, must be a new document.
: > 2. View > Print Layout
: > 3. ALT+SHIFT+D (to insert the date)
: > 4. Press Enter 4 or 5 times to put spaces below the date
: > 5. File > Print
: > 6. Change Printer
: > 7. Press OK
: > 8. Allow it to print
: > 9. File > Print
: > 10. Change Printer
: > 11. Press OK
: > 12. Allow it to print
: >
: > The display corruption does not always happen the first time you try it.
: >
: > Also just switching the printer does not cause the problem, switching
then
: > printing causes the problem.
: >
: > Thanks for your help.
: > Greg Keehfuss
: > Technical Computer Services >>
: > --
: > Bob Buckland ?
: > MS Office System Products MVP
: >
: > *Courtesy is not expensive and can pay big dividends*
: >
: >
: >

 

[tcsgreg]

Terry,

Thanks for your reply. So far the tests I have run are as follows:

1. 4 identical, brand new, computers on a domain switching between PCL 6 HP
4050 Drivers (Network Printer, Std IP Port). Switching between identical
drivers. The only difference between drivers is They are set to use specific
trays on the 4050. This makes it easier for a user to use Letterhead vs Plain
paper trays. Office 2003 Basic (OEM) SP1, Windows XP Pro SP2, all service
packs.

2. Two year old laptop with a USB connected OfficeJet 7130 and a wireless HP
5850 printer. This laptop is not part of a domain and is a different site
than item 1. Office 2003 Pro, SP1, Windows XP Pro SP2, all service packs.

3. Brand new laptop, not part of a domain or peer to peer or any network or
anyting to do with item 1 or 2. Switching between PDF995 and Microsoft
Document Image Writer. NO ATTACHED EXTERNAL PRINTERS. Office 2003, no service
packs, Windows XP Pro SP2, all service packs.

4. 7 year old laptop. I have tested this issue on Word 2000 and cannot
replicate this., Windows XP Pro SP2, all service packs.

As you can see, I can replicate the problem at will in three completely
unrelated scenario's. I am sure based on my testing that I can replicate the
problem almost anywhere.

I still plan on testing this in a few more environments. I will be at a
client later this morning that has 4 different computers types on a peer to
peer network with Office 2003 Pro installed and I will test those stations as
well.

Thanks again for your follow up. I will keep you informed.

Greg Keehfuss
Technical Computer Services

 

[tcsgreg]

Terry,

To answer the second part of your question, switching printers back usually
uncrunches the text. Again this is not a document corruption but a view
corruption.

I have given my clients two work arounds to this problem:

1. Goto File > Print and switch printers then hit "Close". Goto File > Print
then Click "OK". (You actually have to send data for the problem to occur)

2. Change the View to "Normal". I cannot replicate the problem in "Normal"
view.

Thanks again,

Greg Keehfuss
Technical Computer Services
---------------------------------

 

[TF]

Greg

Thanks for the comprehensive update. As you observed, that's over a pretty
varied assortment of hardware. I won't be able to do any more testing again
until Monday; but please let me know if you get any further with the
diagnostics.

Terry

: Terry,
:
: Thanks for your reply. So far the tests I have run are as follows:
:
: 1. 4 identical, brand new, computers on a domain switching between PCL 6
HP
: 4050 Drivers (Network Printer, Std IP Port). Switching between identical
: drivers. The only difference between drivers is They are set to use
specific
: trays on the 4050. This makes it easier for a user to use Letterhead vs
Plain
: paper trays. Office 2003 Basic (OEM) SP1, Windows XP Pro SP2, all service
: packs.
:
: 2. Two year old laptop with a USB connected OfficeJet 7130 and a wireless
HP
: 5850 printer. This laptop is not part of a domain and is a different site
: than item 1. Office 2003 Pro, SP1, Windows XP Pro SP2, all service packs.
:
: 3. Brand new laptop, not part of a domain or peer to peer or any network
or
: anyting to do with item 1 or 2. Switching between PDF995 and Microsoft
: Document Image Writer. NO ATTACHED EXTERNAL PRINTERS. Office 2003, no
service
: packs, Windows XP Pro SP2, all service packs.
:
: 4. 7 year old laptop. I have tested this issue on Word 2000 and cannot
: replicate this., Windows XP Pro SP2, all service packs.
:
: As you can see, I can replicate the problem at will in three completely
: unrelated scenario's. I am sure based on my testing that I can replicate
the
: problem almost anywhere.
:
: I still plan on testing this in a few more environments. I will be at a
: client later this morning that has 4 different computers types on a peer
to
: peer network with Office 2003 Pro installed and I will test those stations
as
: well.
:
: Thanks again for your follow up. I will keep you informed.
:
: Greg Keehfuss
: Technical Computer Services
:
: "TF" wrote:
:
: > Greg
: >
: > I think Bob may be on the right track in suggesting that it is possibly
an
: > add-on problem. Even following your steps very accurately, I just cannot
: > reproduce the problem. Have all the WSs you have replicated the problem
got
: > networked printers or do they have a locally attached printer? If so, is
it
: > parallel or USB connected? (Just to clarify that all the printers on my
: > office WS are networked and we are using ProCurve Managed Switches -
mostly
: > 10/100Mbps - over CAT6 structured cabling: one of the colour copiers has
a
: > Gigabit connection.)
: >
: > Another possible significant fact is that your script to reproduce the
: > problem occurs after you have printed to one printer, switch printers
and
: > then print again. I wonder if not all the required information is being
sent
: > on the second run because Word 'thinks' that the printer has already
: > received the 'significant' details.
: >
: > As a test, after the first print, add another return (to dirty the
: > document), resave and then switch printer and print. Does it still
crunch up
: > the page?
: >
: > Terry
: >
: > : > : Thank you for responding. I am going to continue testing this on more
: > : computers (as I get time) but am convinced it is not corrupted printer
: > : drivers.
: > :
: > : Greg Keehfuss
: > : Technical Computer Services
: > :
: > : "Bob Buckland ?" wrote:
: > :
: > : > Hi Greg,
: > : >
: > : > Interesting.
: > : > It doesn't reproduce if you start Word in Office safe mode
: > : > (hold ctrl key when starting) but does reproduce in regular
: > : > mode with that exact sequence of steps, but not every time.
: > : > So I suspect it's a particular combination of settings.
: > : > Hmmm.
: > : >
: > : > ======
: > : > : > Thanks for the input, but I have now tried this on 6 computers, 4 at
one
: > : > client site, the other two are at two other sites and don't use the
same
: > : > printers or Office installations. I do this for a living and do not
have
: > six
: > : > completely different drivers that are corrupted if I did, one of
them
: > would
: > : > be the Microsoft Document Image Writer. I don't have printing
problems.
: > I
: > : > take care of over 300 computers and plan to visit more sites over
the
: > next
: > : > few days to confirm this issue.
: > : >
: > : > It only seems to happen when the document is in "Print Layout" view.
: > : >
: > : > I may have found a way for you to replicate it:
: > : >
: > : > 1. Open Word, must be a new document.
: > : > 2. View > Print Layout
: > : > 3. ALT+SHIFT+D (to insert the date)
: > : > 4. Press Enter 4 or 5 times to put spaces below the date
: > : > 5. File > Print
: > : > 6. Change Printer
: > : > 7. Press OK
: > : > 8. Allow it to print
: > : > 9. File > Print
: > : > 10. Change Printer
: > : > 11. Press OK
: > : > 12. Allow it to print
: > : >
: > : > The display corruption does not always happen the first time you try
it.
: > : >
: > : > Also just switching the printer does not cause the problem,
switching
: > then
: > : > printing causes the problem.
: > : >
: > : > Thanks for your help.
: > : > Greg Keehfuss
: > : > Technical Computer Services >>
: > : > --
: > : > Bob Buckland ?
: > : > MS Office System Products MVP
: > : >
: > : > *Courtesy is not expensive and can pay big dividends*
: > : >
: > : >
: > : >
: >
: >
: >

 

[Bob Buckland ?:-\)]

Hi Greg,

Okay, see if this 'works' (repeats)

1. The 'pileup' bug seems to also be view specific
and can, in my tests, carry forward to a new document.

A. Start Word (in print layout view) to new blank document
B. Use Alt+Shift+D then enter
C. File=>Print and change printer (even change then reselect
original) then print (Using MS Office Document Image Writer
saves paper <g>)

The text is piled up in the following views:
Print Layout
Print Pre-view
Normal
Outline
The text is readable in
Web Layout view
Reading Layout view

D. From Print Layout view click on the 'new document'
icon on the toolbar then start typing in the new document.
Does the text stay 'piled up' or 'readable' depending
on the view you're in?

2. Are you using the MS Office Remove Hidden Data Tool Add-in?
If so, close Word, do a search for ~$rhd.dot
temp file. If found delete it then restart Word and
repeat the Paragraph 1 tests.

In my case the problem stopped, if I went to the recycle
bin and restored the ~$rhd.dot file then repeated the
paragraph 1 tests the problem resurfaces. It didn't
matter if the add-in was supposed to actually load
(i.e. it happened with the macro security level set to
high and the addin removed from Tools=>Templates and
Add-ins.

==========
Terry,

To answer the second part of your question, switching printers back usually
uncrunches the text. Again this is not a document corruption but a view
corruption.

I have given my clients two work arounds to this problem:

1. Goto File > Print and switch printers then hit "Close". Goto File > Print
then Click "OK". (You actually have to send data for the problem to occur)

2. Change the View to "Normal". I cannot replicate the problem in "Normal"
view.

Thanks again,

Greg Keehfuss >>

 

[TF]

Bob

Now that is interesting. I did try the Remove Hidden Data Add-in but it
caused some other really annoying side affect (can't remember what it was
now - but I guess it doesn't take much to annoy me!), so that is one thing
that I know that none of the computers have installed.

Terry

"Bob Buckland ?" <75214.226(At Beautiful Downtown)compuserve.com> wrote
in message : Hi Greg,
:
: Okay, see if this 'works' (repeats)
:
: 1. The 'pileup' bug seems to also be view specific
: and can, in my tests, carry forward to a new document.
:
: A. Start Word (in print layout view) to new blank document
: B. Use Alt+Shift+D then enter
: C. File=>Print and change printer (even change then reselect
: original) then print (Using MS Office Document Image Writer
: saves paper <g>)
:
: The text is piled up in the following views:
: Print Layout
: Print Pre-view
: Normal
: Outline
: The text is readable in
: Web Layout view
: Reading Layout view
:
: D. From Print Layout view click on the 'new document'
: icon on the toolbar then start typing in the new document.
: Does the text stay 'piled up' or 'readable' depending
: on the view you're in?
:
: 2. Are you using the MS Office Remove Hidden Data Tool Add-in?
: If so, close Word, do a search for ~$rhd.dot
: temp file. If found delete it then restart Word and
: repeat the Paragraph 1 tests.
:
: In my case the problem stopped, if I went to the recycle
: bin and restored the ~$rhd.dot file then repeated the
: paragraph 1 tests the problem resurfaces. It didn't
: matter if the add-in was supposed to actually load
: (i.e. it happened with the macro security level set to
: high and the addin removed from Tools=>Templates and
: Add-ins.
:
: ==========
: Terry,
:
: To answer the second part of your question, switching printers back
usually
: uncrunches the text. Again this is not a document corruption but a view
: corruption.
:
: I have given my clients two work arounds to this problem:
:
: 1. Goto File > Print and switch printers then hit "Close". Goto File >
Print
: then Click "OK". (You actually have to send data for the problem to occur)
:
: 2. Change the View to "Normal". I cannot replicate the problem in "Normal"
: view.
:
: Thanks again,
:
: Greg Keehfuss >>
: --
: Bob Buckland ?
: MS Office System Products MVP
:
: *Courtesy is not expensive and can pay big dividends*
:
:

 

[Bob Buckland ?:-\)]

Hi Terry,

Thanks for checking I guess we'll need to see
if Greg has some positive results. I'm not quite
sure at this point how a left over temp file is
what's triggering things, but perhaps it's Word
trying to update the page layout including running
the Remove Hidden Data module and Word mistakenly
'thinking' that it is done, when in fact the module
may not be completing its task.

========Bob

Now that is interesting. I did try the Remove Hidden Data Add-in but it
caused some other really annoying side affect (can't remember what it was
now - but I guess it doesn't take much to annoy me!), so that is one thing
that I know that none of the computers have installed.

Terry <<
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[tcsgreg]

Bob,

Sorry for the delay, but work must continue.

1. I don't even sure what a "Hidden Data module" is. Does it get installed
by default?
2. The text does stay piled up in a new document when typing.
3. The ~$rhd.dot does not exist on the drive with Word open or closed.
4. I tried the installation on a new Dell inspiron, Office 2003 Pro, SP1,
Toshiba 550 and MS Document Imager. Happens on all Office 2003 installs I
have tested so far.

Thanks for your reply and patience.
Greg Keehfuss
Technical Computer Services
=============================================

 

[TF]

Is this just an install of Windows and Office or might there already be
other installations such as Fax or Scanner or PDF?

Would you do a test starting Word in Safe Mode. From Start, Run, type in

winword /a

and press enter. Word starts in its default mode. Open a document and try
the print-crunch test again please.

Terry

: Bob,
:
: Sorry for the delay, but work must continue.
:
: 1. I don't even sure what a "Hidden Data module" is. Does it get installed
: by default?
: 2. The text does stay piled up in a new document when typing.
: 3. The ~$rhd.dot does not exist on the drive with Word open or closed.
: 4. I tried the installation on a new Dell inspiron, Office 2003 Pro, SP1,
: Toshiba 550 and MS Document Imager. Happens on all Office 2003 installs I
: have tested so far.
:
: Thanks for your reply and patience.
: Greg Keehfuss
: Technical Computer Services
: =============================================
:
: "Bob Buckland ?" wrote:
:
: > Hi Terry,
: >
: > Thanks for checking I guess we'll need to see
: > if Greg has some positive results. I'm not quite
: > sure at this point how a left over temp file is
: > what's triggering things, but perhaps it's Word
: > trying to update the page layout including running
: > the Remove Hidden Data module and Word mistakenly
: > 'thinking' that it is done, when in fact the module
: > may not be completing its task.
: >
: > ========
: > >>"TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > Bob
: >
: > Now that is interesting. I did try the Remove Hidden Data Add-in but it
: > caused some other really annoying side affect (can't remember what it
was
: > now - but I guess it doesn't take much to annoy me!), so that is one
thing
: > that I know that none of the computers have installed.
: >
: > Terry <<
: > --
: > Let us know if this helped you,
: >
: > Bob Buckland ?
: > MS Office System Products MVP
: >
: > *Courtesy is not expensive and can pay big dividends*
: >
: > Office 2003 Editions explained
: > http://www.microsoft.com/uk/office/editions.mspx
: >
: >
: >
: >

 

[Bob Buckland ?:-\)]

Hi Greg,

To add one bit to Terry's reply do a Start=>Search/Find
operation to look for files with a name string of
~$*.*;*.tmp
and dump them in the recycle bin before starting
Word and repeat the steps you've taken.

If the problem is gone on that Word run, restore
the files from the recycle bin and retest just to
be sure.

The Remove Hidden Data (RHD) add-in is a download
rather than from the original installation CD.

This is information on Word's use of temp files.
Having ones that are 'orphaned' by a crash or
network permissions issue can do some odd things.
http://support.microsoft.com/default.aspx?scid=kb;en-us;211632&FR=1

=======
Bob,

Sorry for the delay, but work must continue.

1. I don't even sure what a "Hidden Data module" is. Does it get installed
by default?
2. The text does stay piled up in a new document when typing.
3. The ~$rhd.dot does not exist on the drive with Word open or closed.
4. I tried the installation on a new Dell inspiron, Office 2003 Pro, SP1,
Toshiba 550 and MS Document Imager. Happens on all Office 2003 installs I
have tested so far.

Thanks for your reply and patience.
Greg Keehfuss >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[tcsgreg]

Terry,

I have multiple printer configurations I have tested. In two of my tests
they were brand new laptops (different brands, different clients) without PDF
or scanning drivers and I was still able to replicate the problem.

I also tried your test Run > winword /a. It did not happen on the first try
but after closing and opening word (Run > winword /a) again, I was able to
replicate it.

I am now 100% sure this is a Word 2003 bug. It is just not possible for it
to be a computer problem with the 6+ different machine configurations I have
tested for it to be anything else.

I do appreciate you attention to this issue and will continue to pursue more
testing and hopefully answers.

Greg Keehfuss
Technical Computer Services