Word 2003 cannot be used as email editor - also "no such interface supported" error

[Darren Healey]

At one time, I was able to use Word2003 as my email editor in Outlook2003.
Now I am only able to use it to create new mail messages. If I try to
forward or reply to an existing message, I get the following error:

"Microsoft Word is set to be your e-mail editor. However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead."

I have tried doing a detect & repair, same error.

Uninstall/reinstall, same error.

Uninstalled, rebooted, deleted the "C:\Program Files\Microsoft Office" and
"C:\Program Files\Common Files\Microsoft Shared\OFFICE11" directories,
deleted the registry key "Software/Microsoft/Office" under both HKCU and
HKLM, rebooted, and reinstalled...same error.

Applied all updates from the office update web site...same error.

An interesting problem that I believe is related is when I compose a NEW
email message in Word2003, and click either the "Check Names" button on the
toolbar, or the To../Cc.. buttons and then OK, I get a dialog box stating
"No such interface supported".

I can find about 10-15 references to this same problem when doing a web
search, but I have not been able to find any solution posted. There is
nothing on microsoft's knowledge base on this.

I think my only option is to format and reinstall the system, but I wanted
to be sure there wasn't a fix out there first. Any help would be
appreciated.

 

[TF]

In Outlook, make sure that under Tools, Options, Other tab the 'Make Outlook
Default...' option is checked and under the Mail Format Tab that Word is set
as the email editor.

Then in Outlook, open Help and run the Detect and Repair option. Does that
resolve the problem?



: At one time, I was able to use Word2003 as my email editor in Outlook2003.
: Now I am only able to use it to create new mail messages. If I try to
: forward or reply to an existing message, I get the following error:
:
: "Microsoft Word is set to be your e-mail editor. However, Word is
: unavailable, not installed, or is not the same version as Outlook. The
: Outlook e-mail editor will be used instead."
:
: I have tried doing a detect & repair, same error.
:
: Uninstall/reinstall, same error.
:
: Uninstalled, rebooted, deleted the "C:\Program Files\Microsoft Office" and
: "C:\Program Files\Common Files\Microsoft Shared\OFFICE11" directories,
: deleted the registry key "Software/Microsoft/Office" under both HKCU and
: HKLM, rebooted, and reinstalled...same error.
:
: Applied all updates from the office update web site...same error.
:
: An interesting problem that I believe is related is when I compose a NEW
: email message in Word2003, and click either the "Check Names" button on
the
: toolbar, or the To../Cc.. buttons and then OK, I get a dialog box stating
: "No such interface supported".
:
: I can find about 10-15 references to this same problem when doing a web
: search, but I have not been able to find any solution posted. There is
: nothing on microsoft's knowledge base on this.
:
: I think my only option is to format and reinstall the system, but I wanted
: to be sure there wasn't a fix out there first. Any help would be
: appreciated.
:
:

 

[Darren Healey]

Thanks for your reply Terry.

Yes, I have tried the detect and repair. Why that doesn't fix it I don't
know. More than likely, a registry entry or file that office setup is not
aware of is causing this problem.

It would be most helpful to me (and to anyone trying to help me for that
matter) if there was a way to turn on verbose logging. Is there anything
like this? Maybe MS considers their programs to be so foolproof that they
only need vague message box dialogs

 

[TF]

Detect and Repair should have reregistered all the Office applications in
Windows: just in case it didn't, reregister Word and test again.
See http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

Terry


: Thanks for your reply Terry.
:
: Yes, I have tried the detect and repair. Why that doesn't fix it I don't
: know. More than likely, a registry entry or file that office setup is not
: aware of is causing this problem.
:
: It would be most helpful to me (and to anyone trying to help me for that
: matter) if there was a way to turn on verbose logging. Is there anything
: like this? Maybe MS considers their programs to be so foolproof that they
: only need vague message box dialogs
:
:
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: : > In Outlook, make sure that under Tools, Options, Other tab the 'Make
: > Outlook
: > Default...' option is checked and under the Mail Format Tab that Word is
: > set
: > as the email editor.
: >
: > Then in Outlook, open Help and run the Detect and Repair option. Does
that
: > resolve the problem?
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > : At one time, I was able to use Word2003 as my email editor in
: > Outlook2003.
: > : Now I am only able to use it to create new mail messages. If I try to
: > : forward or reply to an existing message, I get the following error:
: > :
: > : "Microsoft Word is set to be your e-mail editor. However, Word is
: > : unavailable, not installed, or is not the same version as Outlook.
The
: > : Outlook e-mail editor will be used instead."
: > :
: > : I have tried doing a detect & repair, same error.
: > :
: > : Uninstall/reinstall, same error.
: > :
: > : Uninstalled, rebooted, deleted the "C:\Program Files\Microsoft Office"
: > and
: > : "C:\Program Files\Common Files\Microsoft Shared\OFFICE11" directories,
: > : deleted the registry key "Software/Microsoft/Office" under both HKCU
and
: > : HKLM, rebooted, and reinstalled...same error.
: > :
: > : Applied all updates from the office update web site...same error.
: > :
: > : An interesting problem that I believe is related is when I compose a
NEW
: > : email message in Word2003, and click either the "Check Names" button
on
: > the
: > : toolbar, or the To../Cc.. buttons and then OK, I get a dialog box
: > stating
: > : "No such interface supported".
: > :
: > : I can find about 10-15 references to this same problem when doing a
web
: > : search, but I have not been able to find any solution posted. There
is
: > : nothing on microsoft's knowledge base on this.
: > :
: > : I think my only option is to format and reinstall the system, but I
: > wanted
: > : to be sure there wasn't a fix out there first. Any help would be
: > : appreciated.
: > :
: > :
: >
: >
:
: