Word 2003 causing Outlook problems

[jeffshalomngsus]

Since the last update, I will be typing an email message in Outlook. During
the process, a Word error box pops up saying Word has encountered a problem,
and must close. The trouble is, I am not in Word at all, only Outlook. When
the box is closed, it removes the message that I was typing, and it did not
save itself in the draft folder. I have lost 3 messages today (Sunday)
because of it. I've tried running the repair function, to no avail.

I would appreciate any help with this. Thanks.
Jeff

 

[jeffshalomngsus]

This is an update from my previous question. It just happened again, and I
was able to save this information from the error box. Here it is:

Microsoft Office Word has encountered a problem and needs to close. We are
sorry for the inconvenience.



AppName: winword.exe AppVer: 11.0.8307.0 AppStamp:49ee835a
ModName: winword.exe ModVer: 11.0.8307.0 ModStamp:49ee835a
fDebug: 0 Offset: 00074d31

Again, I am in Outlook when this happens, and contrary to other person who
is having this problem, I have an Epson printer.
Thanks in advance for your help.
Jeff

 

[Terry Farrell]

Unless you told it otherwise, OL2003 uses Word as its email editor. Try
deleting the mailnormal.dot from Microsoft | Templates in your profile and
see if that resolves the problem.

 

[jeffshalomngsus]

Thank you Terry for your tip, but how do you do that. I am computer savvy,
but a novice with Office 2003.

 

[Terry Farrell]

The normal.dot (Word) and email.dot (Outlook) are both stored in your user
template folder. If you open Word and go to Tools | Options | File Locations
Tab, note down the full path of the User Templates folder (you will probably
have to press Edit to see the full path). Close Word and open Windows
Explorer. You will need to make sure that in Windows Explorer under Tools,
Folder Options that the options to Show hidden files and folders is enabled
and the option to Hide System files is cleared. Then go to the folder where
the user templates are located. If you see any abandoned temp files (those
starting with a ~ character, delete them. Then rename email.dot as
email.bad. Close Explorer and test Outlook again.

Terry

 

[jeffshalomngsus]

Terry, when I went to Windows Explorer, I got My Documents instead, and got
rid of all of the documents with ~ in front of it, but I could not see how to
do the rest of your tip. I thought I knew XP until I tackled this problem.
As of this moment, I have not had the problem reoccur, but it is early, and
Word is working very sluggish, which was never a problem until a couple of
weeks ago.

 

[Terry Farrell]

See the following FAQs for help on these problems. Why the My Documents
folder? Templates should be in the templates folder, not My Documents.
Reread my previous post about finding the correct path for Templates and
then the following FAQs will help the slow running.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
http://www.gmayor.com/what_to_do_when_word_crashes.htm

Terry

 

[Martin]

Hi Jeff,

I've have the same issue as well. Whever you open Outlook go to "New" and
create a new message. On the "Tools" menu on the new message go to
"Options". Go to the "Save" tab and uncheck "Save AutoRecover info every:".

It doesn't fix the issue - but it will save pain and agony for lost emails.
Hoping this will help MS with resolving. I've replaced the "Normal.dot"
template so many times with no resolution. Seems to be an issue that when
the auto-save attemts to save an open file - MS (Outlook or Word) crashes. A
scroller for saving open files would likely resolve.

Hope this helps.

 

[Word 2003 errors]

I have same issue, too. Anyone from Microsoft could solve it?