V
Vince
Issue:
When using Word 2003 with 2 documents open, I click and type several things
in the first document, then taskbar over to the other document and make some
changes. I repeat this series of steps multiple times and after about the 5
or 6 time, Word just disappears. All instances disappear with no error or
warning and no option to save appears either.
Hardware & Software Configuration:
IBM Thinkpad T42 with Windows XP PRO SP2 and Office 2003 (no SP).
Things I've tried:
Installed Office 2003 SP-1, did not resolve the issue.
Swapped out memory chip for T42.
Did a detect and repair on Office 2003.
Reinstalled Office 2003.
Started the computer in Safe Mode, did not resolve the issue.
Started the computer with selective startup and disabled all startup options.
Possible solutions:
I experienced similar software issues like this on other IBM T-Series
laptops, specifically with Quickbooks. The problem was resolved after
disabling several of the pre-installed IBM startup tools (which there are a
ton of on a Thinkpad). However, I have not had similar luck in this
instance.
Has anyone experienced this? My next step is to have the motherboard
replaced. Although I still haven't reinstalled windows yet, which you never
know might do the trick.
When using Word 2003 with 2 documents open, I click and type several things
in the first document, then taskbar over to the other document and make some
changes. I repeat this series of steps multiple times and after about the 5
or 6 time, Word just disappears. All instances disappear with no error or
warning and no option to save appears either.
Hardware & Software Configuration:
IBM Thinkpad T42 with Windows XP PRO SP2 and Office 2003 (no SP).
Things I've tried:
Installed Office 2003 SP-1, did not resolve the issue.
Swapped out memory chip for T42.
Did a detect and repair on Office 2003.
Reinstalled Office 2003.
Started the computer in Safe Mode, did not resolve the issue.
Started the computer with selective startup and disabled all startup options.
Possible solutions:
I experienced similar software issues like this on other IBM T-Series
laptops, specifically with Quickbooks. The problem was resolved after
disabling several of the pre-installed IBM startup tools (which there are a
ton of on a Thinkpad). However, I have not had similar luck in this
instance.
Has anyone experienced this? My next step is to have the motherboard
replaced. Although I still haven't reinstalled windows yet, which you never
know might do the trick.