word 2003 crash every 20 secs

[Joost Buiter via OfficeKB.com]

hi guys i have a serious problem.
when word starts it will crash after somewhat like 20 seconds. i have word
2003 wit all updates installed. i reinstalled and user all the tips from
http://www.gmayor.com/what_to_do_when_word_crashes.htm and
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. but nothing has
effect. it happends everytime word is used, so also in outlook 2003. i
really need this problem solved plz help. and the strange thing is it has
worked before

tnx

Joost

 

[wabbyt]

Hi Joost

We have experienced this same problem before a number of times.
What the problem was we found turned out to be HARDWARE issues.
If after your drive has been defragged and you know there is no virus or
other malicious codes on your system by running a good anti-virus and
something like the Microsoft Ant-Spyware program. Then we need to look at
your system memory for possible bad address in the modules.
Or it could be in your video memory card.
If that is ok, then we look at your hard drive for crc errors on it.
If that is ok then we look at your cpu.
You can start by reseating all your pieces.
Take out your memory modules and re-insert, same with video card and any
other pci cards you may have.

 

[Joost Buiter via OfficeKB.com]

Hi wabbyt

tnx for the answer. i know i have no spyware or virus on my pc. i scanned
with norton antivirus 2005, ad-aware, spybot and microsoft antispyware. i
also defragged my hd, and that didn't have any affect. i cannot open my
computercase, because my warranty will expire when i do so(they put labels
on the case to check if it was not opened. furter i don't know what crc
errors are, and i don't know how i check the system memory for possible bad
adresses in the modules.

- so my next questions are. why should i re-insert my vidcard, mem., and
cpu, while i've never even touched anything in the case?
- how can i check my system emory for possible bad adresses in the modules?
- and what are crc errors on my hd, and how do i fix them?
- and if there's another problem that might be the case, please tell me.
i'll try anything
- is it possible, that a switchback to office xp should solve the problem?

thanks for you answer

Joost

 

[TF]

Download the utility SiSoft Sandra from the Internet (you'll find it at
www.download.com and loads of other sites). This utility will run some
comprehensive tests to see if you have a hardware related problem.



: Hi wabbyt
:
: tnx for the answer. i know i have no spyware or virus on my pc. i scanned
: with norton antivirus 2005, ad-aware, spybot and microsoft antispyware. i
: also defragged my hd, and that didn't have any affect. i cannot open my
: computercase, because my warranty will expire when i do so(they put labels
: on the case to check if it was not opened. furter i don't know what crc
: errors are, and i don't know how i check the system memory for possible
bad
: adresses in the modules.
:
: - so my next questions are. why should i re-insert my vidcard, mem., and
: cpu, while i've never even touched anything in the case?
: - how can i check my system emory for possible bad adresses in the
modules?
: - and what are crc errors on my hd, and how do i fix them?
: - and if there's another problem that might be the case, please tell me.
: i'll try anything
: - is it possible, that a switchback to office xp should solve the
problem?
:
: thanks for you answer
:
: Joost
:
: --
:

 

[Joost Buiter via OfficeKB.com]

i had sandra for a few months, but i never figured out how to run the
tests, accept for info on what type of hardware are in my pc. how do i do
tests to check if something's wrong?

 

[Joost Buiter via OfficeKB.com]

after extensive research on the net i found out the answer to my question
were actually very simple. my network drivers for my printers where the
cause., so i turned my default printer to microsoft fax, or something like
that and now it works