Word 2003 Crash on Open

[alan]

Office 2003 / Vista Home premium
Word crashes on open with following error message.......
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 11.0.8169.0
Application Timestamp: 465f2a40
Fault Module Name: WINWORD.EXE
Fault Module Version: 11.0.8169.0
Fault Module Timestamp: 465f2a40
Exception Code: c0000005
Exception Offset: 008dd0ac
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Can open in safe mode. Appears to have started since office / word updates
of 12/02/08! All other applications in Office appear to be ok?

 

[Terry Farrell]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[alan]

Thanks Terry, none of known problems on the link seem applicable........

Not running Office 2000
Not running Norton
Been running ok with SP3 for months
Uninstall Word only and reinstall, problem still exists
Uninstall Office and reinstall, problem disappears
Install updates (SP3 & 12th Feb) and problem reoccurs

Any ideas?

Thanks

 

[Terry Farrell]

Why don't people read and follow the FAQ.

Firstly, where does it say it is only for Word 2000? It is general for ALL
versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
problems so why did you waste time doing that instead of following the FAQ
guidance?

Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT TEST
OF ALL?

Terry

 

[alan]

Firstly and most important................ Read the queries properly "CAN
OPEN IN SAFE MODE"!!
Secondly, would hardly call it a waste of time if Word now works after an
Office uninstall / reinstall as it didn't work previously! Updates appear to
be the cause the problem. Can you rule this out?
Lastly, what PATH am I to follow on the FAQ to resolve this issue as I see
none that's applicable!?

Alan

 

[Terry Farrell]

I absolutely assure you that if Word started in Safe Mode, then the problem
was not with Word*. If reinstalling worked, it is more likely that a third
party add-in that had a hook into Word has been broken. Eventually that same
add-in may cause the same problem when it is next used. Typically the add-in
may be part of a scanner, PDF, fax or AV utilities to name just a few known
to be problematic.

* Safe Mode starts Word in its raw default install mode bypassing all
customizations, add-ins, templates and printer driver, etc. Basically, it
proves that there is nothing wrong with the Word installation (with a few
provisos).

I apologize if I seemed a bit shirty but just lately it seems that this
question comes up and the FAQ gets skimped over and we go through the same
procedure again which would have been found if the guide had been followed
more carefully.

Terry

 

[alan]

Thanks for your help Terry, appreciated, I'll plod on and try to find the
culprit.
Regards
Alan

 

[alan]

Problem solved..... YOU were right Terry, template corruption caused I think
by add-in "send to bluetooth" opening. Funny how it only corrupted after an
update!?

Well done & thanks, I'm having a glass of wine hope you will too at somepoint.

Regards

Alan

 

[Terry Farrell]

My poison this evening was a finger of single malt!

Terry

 

[Barry]

I am having this same problem. I have tried the FAQ's; but am not really
sure what I am looking for. How can I go about looking for where these
add-ins may be located and how do I determine that they are corrupt? I can
open in safe mode but a re-install does no correct the problem.

 

[Terry Farrell]

Have you followed the FAQ
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

See also how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

 

[Guest]

I've had the same problem and I've spent the last THREE DAYS looking for an
answer. I had tried EVERYTHING - reinstalling Word, opening it in safe mode,
running detect and repair, etc., etc.

After doing yet ANOTHER search (I looked for "Offset: 008dd26c") I read
where deleting (or renaming) normal.dot might do the trick. Fortunately,
that was the answer. Now, when I open up the file I've been trying to work
on for the past THREE DAYS, I have found that the formatting has been
corrupted. As others seem to have been having the same problem, I can't help
but wonder if MS issued a corrupt "update" that has caused this to occur.

Not a happy camper.

 

[Tracey]

This worked for me. I had installed a trial version of the full Adobe
Acrobat and got one use out of word before it crashed. Changing the
normal.dot helped, although it appears I lost my default settings, like font,
etc. But so happy to be able to use Word again!
Thanks,

 

[Alan]

I am having this same problem.  I have tried the FAQ's; but am not really
sure what I am looking for.  How can I go about looking for where these
add-ins may be located and how do I determine that they arecorrupt?  I can
open in safe mode but a re-install does no correct the problem.  







- Show quoted text -

Hi,

If the files are corrupt, I think you can try a utility called
Advanced Word Repair to repair your Word document. It works rather
well for my corrupt Word documents. Its web address is http://www.datanumen.com/awr/
Hope this is useful.

 

[Terry Farrell]

You can determine if it is add-ins by removing them and adding them back one
at a time testing for the problem as you go.

But have you tested in Safe Mode to ensure that Word is OK first? Did you
rename normal.dot?

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Terry Farrell - MSWord MVP

I am having this same problem. I have tried the FAQ's; but am not really
sure what I am looking for. How can I go about looking for where these
add-ins may be located and how do I determine that they arecorrupt? I can
open in safe mode but a re-install does no correct the problem.







- Show quoted text -

Hi,

If the files are corrupt, I think you can try a utility called
Advanced Word Repair to repair your Word document. It works rather
well for my corrupt Word documents. Its web address is
http://www.datanumen.com/awr/
Hope this is useful.

 

[Hudey]

I had the same problem. For me, it seems the SP3 install would corrupt my
normal.dot file. Once I renamed my normal.dot file (letting Word recreate it)
everything went back to 'normal'. Heh heh.

Hudey